This site ships to the United Kingdom
  • FREE WORLDWIDE DELIVERY ON ALL ORDERS LIMITED TIME ONLY

Help

How to shop

Follow these simple steps to start shopping at Topshop.com!

CHOOSE YOUR SHIPPING DESTINATION

We now deliver to over 100 countries around the world! If you can't find the country you live in on the drop down within our site selector tool at the top of the site, it unfortunately means that we do not deliver to where you live you right now. We are adding new delivery destinations all the time so make sure you check back soon.

CREATE YOUR ACCOUNT

You will need to create an account in order to shop with us. This will only take a minute and once set up you'll be able to:

    * Check out faster
    * Save frequent addresses
    * Track Your Order
    * Request a Return

Just click on Log In to fill in your details.

START SHOPPING!
1. If you know what you're looking for, start shopping by selecting the product category links: e.g. CLOTHING, SHOES, ACCESSORIES. You can also shop our latest product through the NEW IN category link, or our seasonal COLLECTIONS and weekly FEATURES through the links at the top of the site. If you have a specific product in mind or are unsure where to start, you can simply enter a key word or item number in the search box on the homepage.

2. Once you have found an item you want to buy, select your size, the quantity you want and click on the 'ADD TO BAG' button.

3. You can then either click on the 'CONTINUE SHOPPING' button, or review the items in your shopping bag by clicking on 'GO TO CHECKOUT'.

4. If you're happy with the items in your shopping bag, click 'CONTINUE TO CHECKOUT' to complete your order. You will be able to use the 'REMOVE THIS ITEM' button to remove products from your basket if you change your mind.

Simply log in to your account and follow the Forgotten Password instructions, or click here to change it.

For security reasons, we cannot send you your password via email. Sorry!

Click here to see our Size Guide and Wash Care.

Our Tall, Petite and Maternity collections are cut to fit specialised proportions.

Delivery


Destination Standard Delivery (Order before noon GMT) Cost
United Kingdom
(excluding Channel Islands & BFPO addresses)
up to 4 working days £4
Northern Ireland and AB Postcodes up to 7 working days £4
Highlands and Islands up to 7 working days £4


OTHER INFORMATION

Please note, we are unable to change your delivery address once an order has been placed.

 

UK Bank holidays are not classified as delivery days, please allow an extra working day for deliveries over UK Bank Holidays detailed below:

  • 18th April 2014 - Good Friday
  • 21st April 2014 - Easter Monday
  • 5th May 2014 - Early May Bank Holiday
  • 26th May 2014 - Spring Bank Holiday
  • 25th August 2014 - Summer Bank Holiday
  • 25th December 2014 - Christmas Day
  • 26th December 2014 - Boxing Day

 

WHEN WE DELIVER

Our couriers typically deliver Monday to Friday, 7am - 7pm (please note Saturday and Sunday are not classed as working days). 

 

A signature is requested upon delivery. If you're not in when our couriers first try to deliver and they cannot find a safe place to leave your parcel, they will leave a card and then attempt to deliver it two more times over the next working days. Follow the instructions on the card left by the courier to arrange a redelivery of your order. If you would like to specify a safe place or a particular neighbour for your parcel to be left with, you can add these instructions in the space provided on the checkout page.

 

If you have any questions related to your delivery please contact Customer Services.

For full details please read our Terms & Conditions.

 

 

Choose your delivery day at checkout!

For next working day delivery, you must place your order before 7pm Monday - Friday, or before 2pm on Sunday (GMT)


Destination Nominated Day Delivery Cost
United Kingdom
(excluding Channel Islands & BFPO addresses)
Delivery on selected day or next working day when ordered before 7pm Monday - Friday, or before 2pm on Sunday (GMT). £6 Mon - Fri

£7.50 Sat
Northern Ireland and AB Postcodes The next working day after the Nominated Day £6 Mon - Fri

£7.50 Sat
Highlands and Islands Up to 7 working days after the nominated day £6 Mon - Fri

£7.50 Sat

OTHER INFORMATION:

Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive and will not arrive on your nominated day. Deliveries to BT and AB postcodes will arrive the next working day after the Nominated Day. Highlands and Islands deliveries will arrive within 7 working days after the date nominated at the checkout. If you decide to have your parcel delivered to an alternative address, we may be able to change it provided the new address is within the same local area as the original address, although this service is not guaranteed.

 

 

UK Bank holidays are not classified as delivery days, please allow an extra working day for deliveries over UK Bank Holidays detailed below:

  • 18th April 2014 - Good Friday
  • 21st April 2014 - Easter Monday
  • 5th May 2014 - Early May Bank Holiday
  • 26th May 2014 - Spring Bank Holiday
  • 25th August 2014 - Summer Bank Holiday
  • 25th December 2014 - Christmas Day
  • 26th December 2014 - Boxing Day



MOBILE TEXT UPDATES
If you select a nominated day delivery and include your mobile telephone number at the checkout, you will be notified on the day of delivery via a text message that your parcel will be delivered that day. You will also receive an email.



WHEN WE DELIVER
Our couriers typically deliver Monday to Friday, 7am - 9pm (please note Saturday and Sunday are not classed as working days).

If you are not in when the courier initially tries to deliver your parcel and they cannot find a safe location to leave the package, they will leave a card explaining that there was an unsuccessful attempt to deliver the parcel. The courier will leave a mobile phone number on the card so that you can arrange another delivery attempt, or arrange to collect your parcel from your local Yodel depot. To use this option, contact Yodel via its online tracking system or automated call system. Details of both can be found on Yodel’s website http://www.yodel.co.uk/. You are required to give Yodel at least 24 hours advance warning if using this facility, so that your parcel can be readied for collection.  Opening times of your local Yodel service centre can be found on the delivery card that the courier will leave after an unsuccessful delivery attempt.

Please note that for security reasons, you will need to present two forms of identification when collecting your parcel, one of each of the following:

1. Photographic (e.g. passport, driving licence)
2. Utility bill or similar, including name and address.


Please allow 6 working days before querying your order.

If you have any questions related to your delivery please contact Customer Services.

For full details please read our Terms & Conditions.

 

CHOOSE YOUR COUNTRY:

  •  
  • Albania

    Standard Delivery
    Up to 8 Working Days
    Order by 1pm (CET)
    £6.00

    Tracked and Faster
    Up to 6 Working Days
    Order by 1pm (CET)
    £25.00
  • Anguilla

    Standard Delivery
    Up to 8 Working Days
    Order by 8am (AST)
    £10.50

    Tracked and Faster
    Up to 5 Working Days
    Order by 8am (AST)
    £30.00
  • Armenia

    Standard Delivery
    Up to 10 Working Days
    Order by 4pm (AMT)
    £6.00

    Tracked and Faster
    Up to 8 Working Days
    Order by 4pm (AMT)
    £30.00
  • Australia

    Standard Delivery
    Up to 9 Working Days
    Order by 11pm (EDT)
    £9.00

    Tracked and Faster
    Up to 5 Working Days
    Order by 11pm (EDT)
    £20.00
  • Azerbaijan

    Standard Delivery
    Up to 10 Working Days
    Order by 4pm (AZT)
    £10.50

    Tracked and Faster
    Up to 8 Working Days
    Order by 4pm (AZT)
    £22.00
  • Bahamas

    Standard Delivery
    Up to 8 Working Days
    Order by 7am (EST)
    £10.50

    Tracked and Faster
    Up to 4 Working Days
    Order by 7am (EST)
    £40.00
  • Bangladesh

    Standard Delivery
    Up to 9 Working Days
    Order by 6pm (BST)
    £10.50

    Tracked and Faster
    Up to 7 Working Days
    Order by 6pm (BST)
    £20.00
  • Barbados

    Standard Delivery
    Up to 8 Working Days
    Order by 8am (AST)
    £10.50

    Tracked and Faster
    Up to 4 Working Days
    Order by 8am (AST)
    £30.00
  • Bermuda

    Standard Delivery
    Up to 8 Working Days
    Order by 8am (AST)
    £10.50

    Tracked and Faster
    Up to 5 Working Days
    Order by 8am (AST)
    £30.00
  • Bolivia, Plurinational State of

    Standard Delivery
    Up to 11 Working Days
    Order by 8am (BOT)
    £10.50

    Tracked and Faster
    Up to 8 Working Days
    Order by 8am (BOT)
    £25.00
  • Bosnia and Herzegovina

    Standard Delivery
    Up to 7 Working Days
    Order by 1pm (CET)
    £6.00

    Tracked and Faster
    Up to 6 Working Days
    Order by 1pm (CET)
    £22.00
  • Brunei Darussalam

    Standard Delivery
    Up to 10 Working Days
    Order by 8pm (BNT)
    £10.50

    Tracked and Faster
    Up to 4 Working Days
    Order by 8pm (BNT)
    £18.00
  • Bulgaria

    Standard Delivery
    Up to 9 Working Days
    Order by 2pm (EET)
    £6.00

    Tracked and Faster
    Up to 7 Working Days
    Order by 2pm (EET)
    £25.00
  • Cambodia

    Standard Delivery
    Up to 8 Working Days
    Order by 7pm (ICT)
    £10.50

    Tracked and Faster
    Up to 6 Working Days
    Order by 7pm (ICT)
    £25.00
  • Canada

    Standard Delivery
    Up to 8 Working Days
    Order by 7am (EST)
    £7.50

    Tracked and Faster
    Up to 4 Working Days
    Order by 7am (EST)
    £20.00
  • Cayman Islands

    Standard Delivery
    Up to 8 Working Days
    Order by 7am (EST)
    £10.50

    Tracked and Faster
    Up to 4 Working Days
    Order by 7am (EST)
    £30.00
  • Central African Republic

    Standard Delivery
    Up to 10 Working Days
    Order by 1pm (WAT)
    £10.50

    Tracked and Faster
    Up to 8 Working Days
    Order by 1pm (WAT)
    £30.00
  • China

    Standard Delivery
    Up to 9 Working Days
    Order by 8pm (CST)
    £10.50

    Tracked and Faster
    Up to 6 Working Days
    Order by 8pm (CST)
    £20.00
  • Colombia

    Standard Delivery
    Up to 11 Working Days
    Order by 7am (COT)
    £10.50

    Tracked and Faster
    Up to 5 Working Days
    Order by 7am (COT)
    £25.00
  • Cook Islands

    Standard Delivery
    Up to 8 Working Days
    Order by 2am (CKT)
    £10.50

    Tracked and Faster
    Up to 9 Working Days
    Order by 2am (CKT)
    £35.00
  • Czech Republic

    Standard Delivery
    Up to 7 Working Days
    Order by 1pm (CET)
    £6.00

    Tracked and Faster
    Up to 5 Working Days
    Order by 1pm (CET)
    £10.00
  • Denmark

    Standard Delivery
    Up to 6 Working Days
    Order by 1pm (CET)
    £5.00

    Tracked and Faster
    Up to 4 Working Days
    Order by 1pm (CET)
    £12.00
  • Djibouti

    Standard Delivery
    Up to 9 Working Days
    Order by 3pm (EAT)
    £10.50

    Tracked and Faster
    Up to 7 Working Days
    Order by 3pm (EAT)
    £30.00
  • Eritrea

    Standard Delivery
    Up to 9 Working Days
    Order by 3pm (EAT)
    £10.50

    Tracked and Faster
    Up to 8 Working Days
    Order by 3pm (EAT)
    £30.00
  • Falkland Islands (Malvinas)

    Standard Delivery
    Up to 8 Working Days
    Order by 9am (FKST)
    £10.50

  • Faroe Islands

    Standard Delivery
    Up to 7 Working Days
    Order by 12pm (WET)
    £6.00

    Tracked and Faster
    Up to 9 Working Days
    Order by 12pm (WET)
    £25.00
  • French Guiana

    Standard Delivery
    Up to 8 Working Days
    Order by 9am (GFT)
    £10.50

    Tracked and Faster
    Up to 6 Working Days
    Order by 9am (GFT)
    £30.00
  • Gambia

    Standard Delivery
    Up to 12 Working Days
    Order by 12pm (GMT)
    £10.50

    Tracked and Faster
    Up to 8 Working Days
    Order by 12pm (GMT)
    £30.00
  • Greenland

    Standard Delivery
    Up to 6 Working Days
    Order by 9am (WGT)
    £10.50
  • Guadeloupe

    Standard Delivery
    Up to 8 Working Days
    Order by 8am (ECT)
    £10.50

    Tracked and Faster
    Up to 4 Working Days
    Order by 8am (ECT)
    £30.00
  • Guernsey

    Channel Islands Standard Delivery
    Up to 5 Working Days
    Order by 12pm (GMT)
    £5.95
  • Guyana

    Standard Delivery
    Up to 8 Working Days
    Order by 8am (GYT)
    £10.50

    Tracked and Faster
    Up to 6 Working Days
    Order by 8am (GYT)
    £40.00
  • Hong Kong S.A.R. of China

    Standard Delivery
    Up to 8 Working Days
    Order by 8pm (HKT)
    £10.50

    Tracked and Faster
    Up to 4 Working Days
    Order by 8pm (HKT)
    £20.00
  • Hungary

    Standard Delivery
    Up to 8 Working Days
    Order by 1pm (CET)
    £6.00

    Tracked and Faster
    Up to 6 Working Days
    Order by 1pm (CET)
    £14.00
  • Ireland

    Standard Delivery
    Up to 5 Working Days
    Order by 12pm (GMT)
    £4.00

    Tracked and Faster
    Up to 3 Working Days
    Order by 12pm (GMT)
    £10.00
  • Jamaica

    Standard Delivery
    Up to 8 Working Days
    Order by 7am (EST)
    £10.50

    Tracked and Faster
    Up to 5 Working Days
    Order by 7am (EST)
    £25.00
  • Jersey

    Channel Islands Standard Delivery
    Up to 5 Working Days
    Order by 12pm (GMT)
    £5.95
  • Kazakhstan

    Standard Delivery
    Up to 13 Working Days
    Order by 6pm (ALMT)
    £10.50

    Tracked and Faster
    Up to 7 Working Days
    Order by 6pm (ALMT)
    £22.00
  • Kenya

    Standard Delivery
    Up to 8 Working Days
    Order by 3pm (EAT)
    £10.50

    Tracked and Faster
    Up to  Working Days
    Order by 3pm (EAT)
    £20.00
  • Kiribati

    Standard Delivery
    Up to 8 Working Days
    Order by Midnight (GILT)
    £10.50

  • Korea, South

    Standard Delivery
    Up to 8 Working Days
    Order by 9pm (KST)
    £10.50

    Tracked and Faster
    Up to 5 Working Days
    Order by 9pm (KST)
    £20.00
  • Kyrgyzstan

    Standard Delivery
    Up to 13 Working Days
    Order by 6pm (KGT)
    £10.50

    Tracked and Faster
    Up to 8 Working Days
    Order by 6pm (KGT)
    £22.00
  • Latvia

    Standard Delivery
    Up to 9 Working Days
    Order by 2pm (EET)
    £6.00

    Tracked and Faster
    Up to 7 Working Days
    Order by 2pm (EET)
    £16.00
  • Lithuania

    Standard Delivery
    Up to 9 Working Days
    Order by 2pm (EET)
    £6.00

    Tracked and Faster
    Up to 7 Working Days
    Order by 2pm (EET)
    £16.00
  • Macao

    Standard Delivery
    Up to 8 Working Days
    Order by 8pm (CST)
    £10.50

    Tracked and Faster
    Up to 5 Working Days
    Order by 8pm (CST)
    £22.00
  • Madagascar

    Standard Delivery
    Up to 9 Working Days
    Order by 3pm (EAT)
    £10.50

    Tracked and Faster
    Up to 7 Working Days
    Order by 3pm (EAT)
    £30.00
  • Maldives

    Standard Delivery
    Up to 9 Working Days
    Order by 5pm (MVT)
    £10.50

    Tracked and Faster
    Up to 7 Working Days
    Order by 5pm (MVT)
    £35.00
  • Marshall Islands

    Standard Delivery
    Up to 8 Working Days
    Order by Midnight (MHT)
    £10.50
  • Mexico

    Standard Delivery
    Up to 8 Working Days
    Order by Midnight (CST)
    £10.50

    Tracked and Faster
    Up to 6 Working Days
    Order by Midnight (CST)
    £20.00
  • Moldova, Republic of

    Standard Delivery
    Up to 9 Working Days
    Order by 2pm (EET)
    £6.00

    Tracked and Faster
    Up to 6 Working Days
    Order by 2pm (EET)
    £35.00
  • Morocco

    Standard Delivery
    Up to 8 Working Days
    Order by 12pm (WET)
    £10.50

    Tracked and Faster
    Up to 4 Working Days
    Order by 12pm (WET)
    £25.00
  • Nepal

    Standard Delivery
    Up to 9 Working Days
    Order by 5.45pm (NPT)
    £10.50

    Tracked and Faster
    Up to 7 Working Days
    Order by 5.45pm (NPT)
    £22.00
  • New Caledonia

    Standard Delivery
    Up tp 8 Working Days
    Order by 11pm (NCT)
    £10.50

  • New Zealand

    Standard Delivery
    Up to 8 Working Days
    Order by Midnight (NZDT)
    £9.00

    Tracked and Faster
    Up to 5 Working Days
    Order by Midnight (NZDT)
    £20.00
  • Niger

    Standard Delivery
    Up to 8 Working Days
    Order by 1pm (WAT)
    £10.50

    Tracked and Faster
    Up to 8 Working Days
    Order by 1pm (WAT)
    £30.00
  • Pakistan

    Standard Delivery
    Up to 8 Working Days
    Order by 5pm (PKT)
    £10.50

    Tracked and Faster
    Up to 5 Working Days
    Order by 5pm (PKT)
    £18.00
  • Panama

    Standard Delivery
    Up to 11 Working Days
    Order by 7am (EST)
    £10.50

    Tracked and Faster
    Up to 5 Working Days
    Order by 7am (EST)
    £25.00
  • Poland

    Standard Delivery
    Up to 8 Working Days
    Order by 1pm (CET)
    £6.00

    Tracked and Faster
    Up to 6 Working Days
    Order by 1pm (CET)
    £12.00
  • Puerto Rico

    Standard Delivery
    Up to 8 Working Days
    Order by 8am (AST)
    £10.50

    Tracked and Faster
    Up to 5 Working Days
    Order by 8am (AST)
    £25.00
  • Romania

    Standard Delivery
    Up to 9 Working Days
    Order by 2pm (EET)
    £6.00

    Tracked and Faster
    Up to 7 Working Days
    Order by 2pm (EET)
    £20.00
  • Samoa

    Standard Delivery
    Up to 8 Working Days
    Order by Midnight (WST)
    £10.50

  • Sao Tome and Principe

    Standard Delivery
    Up to 8 Working Days
    Order by 12pm (GMT)
    £10.50

  • Serbia

    Standard Delivery
    Up to 9 Working Days
    Order by 1pm (CET)
    £6.00

    Tracked and Faster
    Up to 6 Working Days
    Order by 1pm (CET)
    £22.00
  • Seychelles

    Standard Delivery
    Up to 7 Working Days
    Order by 8am (SCT)
    £10.50

    Tracked and Faster
    Up to 9 Working Days
    Order by 8am (SCT)
    £35.00
  • Solomon Islands

    Standard Delivery
    Up to 8 Working Days
    Order by 11pm (SBT)
    £10.50
  • South Africa

    Standard Delivery
    Up to 8 Working Days
    Order by 2pm (SAST)
    £10.50

    Tracked and Faster
    Up to 4 Working Days
    Order by 2pm (SAST)
    £18.00
  • South Georgia and the South Sandwich Islands

    Standard Delivery
    Up to 11 Working Days
    Order by 10am (SGT)
    £10.50

    Tracked and Faster
    Up to 6 Working Days
    Order by 10am (SGT)
    £25.00
  • Sri Lanka

    Standard Delivery
    Up to 8 Working Days
    Order by 5.30pm (IST)
    £10.50

    Tracked and Faster
    Up to 4 Working Days
    Order by 5.30pm (IST)
    £18.00
  • St Kitts & Nevis

    Standard Delivery
    Up to 8 Working Days
    Order by 8am (AST)
    £10.50

    Tracked and Faster
    Up to 5 Working Days
    Order by 8am (AST)
    £40.00
  • St Lucia

    Standard Delivery
    Up to 8 Working Days
    Order by 8am (AST)
    £10.50

    Tracked and Faster
    Up to 4 Working Days
    Order by 8am (AST)
    £30.00
  • St Pierre & Miquelon

    Standard Delivery
    Up to 8 Working Days
    Order by 9am (PMST)
    £10.50

  • St Vincent & the Grenadines

    Standard Delivery
    Up to 11 Working Days
    Order by 8am (AST)
    £10.50

    Tracked and Faster
    Up to 4 Working Days
    Order by 8am (AST)
    £30.00
  • Suriname

    Standard Delivery
    Up to 10 Working Days
    Order by 9am (SRT)
    £10.50

    Tracked and Faster
    Up to 6 Working Days
    Order by 9am (SRT)
    £40.00
  • Sweden

    Standard Delivery
    Up to 8 Working Days
    Order by 1pm (CET)
    £6.00

    Tracked and Faster
    Up to 5 Working Days
    Order by 1pm (CET)
    £14.00
  • Taiwan, Province of China

    Standard Delivery
    Up to 8 Working Days
    Order by 8pm (CST)
    £10.50

    Tracked and Faster
    Up to 3 Working Days
    Order by 8pm (CST)
    £20.00
  • Togo

    Standard Delivery
    Up to 9 Working Days
    Order by 12pm (GMT)
    £10.50

    Tracked and Faster
    Up to 8 Working Days
    Order by 12pm (GMT)
    £30.00
  • Tunisia

    Standard Delivery
    Up to 8 Working Days
    Order by 1pm (CET)
    £10.50

    Tracked and Faster
    Up to 4 Working Days
    Order by 1pm (CET)
    £30.00
  • Turkey

    Standard Delivery
    Up to 6 Working Days
    Order by 2pm (EET)
    £10.50

    Tracked and Faster
    Up to 3 Working Days
    Order by 2pm (EET)
    £20.00
  • Turkmenistan

    Standard Delivery
    Up to 11 Working Days
    Order by 5pm (TMT)
    £10.50

    Tracked and Faster
    Up to 7 Working Days
    Order by 5pm (TMT)
    £30.00
  • Tuvalu

    Standard Delivery
    Up to 8 Working Days
    Order by Midnight (TVT)
    £10.50
  • Uruguay

    Standard Delivery
    Up to 8 Working Days
    Order by 10am (UYST)
    £10.50

    Tracked and Faster
    Up to 4 Working Days
    Order by 10am (UYST)
    £25.00
  • Vanuatu

    Standard Delivery
    Up to 13 Working Days
    Order by 11pm (VUT)
    £10.50

    Tracked and Faster
    Up to 8 Working Days
    Order by 11pm (VUT)
    £40.00
  • Vietnam

    Standard Delivery
    Up to 10 Working Days
    Order by 7pm (ICT)
    £10.50

    Tracked and Faster
    Up to 4 Working Days
    Order by 7pm (ICT)
    £35.00
  • Virgin Islands, British

    Standard Delivery
    Up to 9 Working Day
    Order by 8am (AST)
    £10.50

    Tracked and Faster
    Up to 9 Working Days
    Order by 8am (AST)
    £30.00

CANT FIND YOUR COUNTRY?
Please make sure you're shopping on the best site for you by selecting your shipping destination at the top of the site.


Customers in the following countries can now shop in Euros on either our English Euro site or French or German language sites: ANDORRA, AUSTRIA, BELGIUM, ESTONIA, FINLAND, FRANCE, GERMANY, GREECE, ITALY, LUXEMBOURG, LIECHTENSTEIN, MONACO, MONTENEGRO, NETHERLANDS, PORTUGAL, SAN MARINO, SLOVAKIA, SPAIN, SWITZERLAND or VATICAN CITY.


Customers from the US, INDONESIA, MALAYSIA, SINGAPORE and THAILAND can shop in your local currency.


If you can't find the country you live in from the drop down above or within our site selector tool at the top of the site, it unfortunately means that we do not deliver to where you live you right now. We are adding new delivery destinations all the time so make sure you check back soon.


OTHER INFORMATION:

All orders are shipped from the UK. Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary from country to country. If you have any questions related to customs charges you are advised to contact your local customs office.

 

We are unable to change your delivery address once an order has been despatched.

 

Unfortunately, at this time, we do not ship to the Channel Islands & BFPO addresses.

 

Please allow an extra working day for deliveries over UK Bank Holidays detailed below:

  • 18th April 2014 - Good Friday
  • 21st April 2014 - Easter Monday
  • 5th May 2014 - Early May Bank Holiday
  • 26th May 2014 - Spring Bank Holiday
  • 25th August 2014 - Summer Bank Holiday
  • 25th December 2014 - Christmas Day
  • 26th December 2014 - Boxing Day

If you have any questions related to your delivery please contact Customer Services.

Click here to read our full Delivery Policy.

For full details please read our Terms & Conditions.

You can now order products on our website and collect them from a Topshop or Outfit store, along with other convenient Topman pick-up locations, instead of having them sent to your home.



This service is available at mainland UK stores but excludes Northern Ireland, the Republic of Ireland as well as some areas of the Highlands.

HOW IT WORKS

1. Choose your store
Use the store finder within the checkout to find your nearest participating store. We now have two Collect From Store delivery options: Standard Delivery: Free or Express Delivery: £3:00.

Collect From Store Standard Delivery: FREE*
If you select this option, we will aim to deliver your order between 3 and 7 days from the date you placed it.  However, sometimes during sale periods or other busy periods deliveries might take longer.  Your estimated delivery date will be indicated on the Store Finder page within the checkout.

Collect From Store Express Delivery: £3:00
Order by 7pm (weekdays) or 2pm (Sunday) for next working day delivery.



2. We'll email you
We'll send you an email when your order is ready to collect. After you have received it, you can collect your order at any time during the day, according to the store opening hours. For details, please see our store finder.



3. Collect from store
Come into store to collect your order, bringing your confirmation email and the card that you paid with. If you have paid by Paypal please bring the card that links to your Paypal account. We will keep your order in store for ten calendar days after it has arrived. If the order is not collected within the 10 days, we will assume it is unwanted, cancel the order and issue a refund to your original payment method.



4. Returns
We have the same returns policy for Collect From Store as in-store returns. You can return your order within 1 month of receipt. Please note this date begins on the date that we send you an order dispatch.



Products can be returned either to a Topshop store, or to Topshop.com by post or Collect +. Products can’t be returned to Topman or Outfit collection points.

Track Your Order

To track your order you’ll need the tracking number that we sent to you in your despatch confirmation email.

UK CUSTOMERS
•    Standard Deliveries: visit Hermes Europe and enter your tracking code when prompted.
•    Nominated Day Deliveries: visit Yodel, and enter your tracking code when prompted.

If you have lost your tracking number, simply log in to your account, select the order, and click on the 'tracking number' link under the order summary box. You will be directed to HDNL, Hermes Europe or Yodel where you can view the status of your order.

If you have any questions related to tracking your order please contact Customer Services.

INTERNATIONAL CUSTOMERS
If your tracking number begins with RML, unfortunately, we are unable to track these parcels at present. Most parcels will reach their destination within two weeks, however, some destinations may require additional time allowed for parcels to arrive.

 

If your tracking number begins with 1550, please click here to track your parcel.

 

If your tracking number begins with an E, please click here to track your parcel.

 

As most parcels will reach their destination within two weeks, we are unable to query your parcel before this time. If this time has passed and you have still not received your parcel please click here to contact Customer Services.

Returns

All orders bought throughout December can be returned until the end of January, in store or online.

RETURNS POLICY
We promise to refund any items that you are not completely happy with when you return it to us in saleable condition by post (or Collect+ within the UK) within 14 days of receipt, or to your nearest store in the UK or Republic of Ireland (excluding department stores) within 1 month of receipt. Refunds will be credited to your original method of payment.

For hygiene reasons, we cannot offer refunds pierced jewellery, underwear or swimwear if the hygiene seal has been removed, or cosmetic products if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose.  This may not apply if there is a fault with your item.

Please note, all special collection items marked with an '**' in their description on the site and on your order confirmation can only be returned to our warehouse. Our stores will be unable to return these items for you.

Please also note that items must be returned with all of the barcode tags intact. Your items should be in their original packaging. Any shoes returned to Topshop.com must not be worn, and must be returned in their original box.

Topshop stores outside of the UK and Republic of Ireland do not offer refunds or exchanges on any Topshop.com purchases. We are sorry for any inconvenience this may cause you.

Unfortunately we are unable to offer exchanges at this time. You will need to return the unwanted item to us for processing first and then place a new order.

RETURNS BY POST POLICY
All orders can be returned by post.

You will need to create a Returns Authorisation Number by following these steps:

   1. Log in to your account and select 'Request a return' from the 'My Orders' section.
   2. Click the order number containing the items you want to return and follow the 'Create return' link next to the order number.
   3. Select the items you wish to return and click ‘Create Return’.
   4. Write your Returns Authorisation Number along with your name and address on the free-post returns label that was in your parcel.
   5. Attach the label to the your parcel and post it to us.

Please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund is complete.

Please remember to ask your Post Office for a proof of posting certificate and keep it safe for your reference. Without this, we cannot refund any money if we do not receive your parcel.

If you have lost your prepaid label you can download another one here.


Click here to read our full Returns Policy.

Customers in the UK and Republic of Ireland can return items to their nearest store (excluding Department Stores).

PLEASE REMEMBER TO TAKE:
    * Your despatch note with you as proof of purchase.
    * The card that was used to complete the purchase online. If you are not the cardholder, they will need to be with you to complete the return instore.

OTHER INFORMATION:
•    Returns in Republic of Ireland will be returned in Euros by applying the Arcadia Group’s current commercial exchange rate.
•    All special collection items marked with an '**' in their description on the site and on your order confirmation can only be returned to our warehouse. Our stores will be unable to return these items for you.

Click here to read our fulll Returns Policy.

Click here to find your nearest store.

COLLECT+ for UK orders only

 

COLLECT+ RETURNS POLICY
You can also return your order via the Collect+ service. Collect+ has parcel drop points in 3800 local convenience stores, open early 'til late and 7 days a week, so you can return items at a time and place that suits you.

Go through the same process detailed in our 'Returns by post' section to obtain your returns number. Write this and your order number onto the prepaid label inserted into your order. If you no longer have this leaflet, click here to print off a new Collect+ label.

Take your parcel to any of 3,800 local convenience stores offering Collect+ services. You'll receive proof of postage and a code to track your return online.

Please note: You cannot return a parcel via Collect+ to your local Topshop store.

You can find your nearest local convenience store offering Collect+ services at www.collectplus.co.uk.

Customers outside of the UK and Republic of Ireland can currently only make a return by post. You are required to return unwanted orders at your own cost. Topshop stores outside of the UK and Republic of Ireland do not offer refunds or exchanges on any Topshop.com purchases. We are sorry for any inconvenience this may cause you.

If you are a customer from ANDORRA, AUSTRIA, BELGIUM, ESTONIA, FINLAND, FRANCE, GERMANY, GREECE, ITALY, LUXEMBOURG, LIECHTENSTEIN, MONACO, MONTENEGRO, NETHERLANDS, PORTUGAL, SAN MARINO, SLOVAKIA, SPAIN, SWITZERLAND or VATICAN CITY and decide to start shopping on one of our new, dedicated sites, your log in details will remain the same. Unfortunately, you will only be able to access your past orders from our UK site so if you need to make a return, please remember this. If you're still having problems, please contact our customer services team.

TO MAKE A RETURN:
   1. Log in to your account and select 'Request a return' from the 'My Orders' section.
   2. Click the order number containing the items you want to return and follow the 'Create return' link next to the order number.
   3. Select the items you wish to return and click ‘Create Return’.
   4. Write your Returns Authorisation Number along with your name and address in the areas provided on the returns label that was sent to you with your delivery.
   5. Attach the label to the parcel and post it to us.

Please remember to ask your courier for a proof of posting certificate and keep it safe for your reference. Without this, we cannot refund any money if we do not receive your parcel.

If you have lost your returns label you can download another one here.


Click here to read our full Returns Policy.

 

Payment & Security

Payment cards accepted

 

We accept American Express, Visa, Visa Debit, Visa Electron, Maestro, MasterCard, Arcadia Group Store cards and PayPal.

The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges. Please note that the recipient of any products shipped outside the European Union may also have to pay import duty or other taxes, fees and charges applied by customs or other authorities in the country of receipt. If you are unsure about whether these charges might apply to your order, you should contact your local tax or customs authorities.

The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Customers outside the United Kingdom will also be liable for any import duty, quotas, permits, product restrictions and other local requirements. You are advised to check latest applicable local requirements before placing an order.

Click here for more information on PayPal payments.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.

If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check out stage.

We may also use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Credit Reference Agency or Fraud Prevention Scheme.
At all times where we disclose your information it will remain secure.
If you believe your details are incorrect you may correct those details by following the procedure set out in our Privacy Policy.

To offer you a safer shopping experience when using your credit card online, we are working together with Visa and MasterCard.

Verified by Visa and MasterCard SecureCode follow the same principles as Chip and Pin, by helping to protect your card against unauthorised use when you shop via the Internet.

If your bank or card issuer is already a part of this scheme, then you might have already noticed the Verified by Visa or MasterCard SecureCode page appear when you last made a purchase with a participating retailer. This scheme:

    * Allows you to shop online with added security and peace of mind.
    * Helps to prevent unauthorised purchases.
    * Set up a personal password that is linked to your card only, and not to your computer.

HOW IT WORKS
When you reach the checkout process at Topshop.com (or any participating retailer) you will have the opportunity to register for either Verified by Visa or MasterCard SecureCode.
Simply sign-up for the service following the online instructions that are linked directly to your card issuer, set up your new personal password once your card issuer has confirmed your identity, and continue shopping.

This is a one-off registration process, so you will be able to use the same password for all future purchases you make with participating retailers.

Alternatively you can contact your bank directly to register, or visit Verified by Visa or MasterCard SecureCode for more information.

Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order.
A different method of payment will be required to complete your purchase.

At the check out you will be given the opportunity to register your Visa or Mastercard.
Once your card issuer has confirmed your identity, simply enter a new personal password when prompted, and continue shopping.
This is a one-off registration process, so you will be able to use the same password for all future purchases you make with participating retailers.

Alternatively, you can contact your bank directly to register, or visit Verified by Visa or MasterCard SecureCode for more information.

Please note, if you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order.
A different method of payment will be required to complete your purchase.

Click here to see our full Payment and Security Policy.

Size Guide & Wash Care

Click here to see our Size Guide and Wash Care.

Our Tall, Petite and Maternity collections are cut to fit specialised proportions.

FAQs

If you have any questions you can check our Frequently Asked Questions to see if you can find what you’re looking for.

Click here to read our FAQs.

WEEE Compliance

UK Waste Electrical and Electronic Equipment (WEEE) Regulations (SI 2006 No. 3289)

So that you can get your old electrical products recycled, Arcadia have contributed toward the development of recycling collection points (known as ‘Designated Collection Facilities) throughout the UK through our membership of the Distributor Take Back Scheme (DTS).

UK households dispose of over 1.2 million tonnes of electrical and electronic waste every year. This is the equivalent of 150,000 double decker buses and would be enough to fill the new Wembley Stadium 6 times over. Much of the UK's electronic waste ends up in landfill sites, where toxins put communities at risk.

To remind you to recycle, all new electrical products are marked with a crossed out wheeled bin symbol.

Not all council sites are suitable to collect all types of waste electrical goods. To find out your nearest participating site and for advice on all aspects of recycling at home, please visit www.recycle-more.co.uk

Please remember to have your postcode to hand.

 

New international sites

Please make sure you’re shopping on the best site for you by selecting your shipping destination at the top of the site.

 

Customers in the following countries can now shop in Euros on either our English Euro site or French or German language sites: ANDORRA, AUSTRIA, BELGIUM, ESTONIA, FINLAND, FRANCE, GERMANY, GREECE, ITALY, LUXEMBOURG, LIECHTENSTEIN, MONACO, MONTENEGRO, NETHERLANDS, PORTUGAL, SAN MARINO, SLOVAKIA, SPAIN, SWITZERLAND or VATICAN CITY.

 

Customers from the US, INDONESIA, MALAYSIA, SINGAPORE and THAILAND can shop in your local currency.

 

Please make sure you’re shopping on the best site for you by selecting your shipping destination at the top of the site. It is no longer possible to place orders for delivery to these countries on our UK site.

 

If you are from Malaysia, Thailand or Singapore we now ship to you. Please select your shipping destination at the top of the site to shop in your local currency.

 

YOUR ACCOUNT
If you already have a Topshop.com account you’ll be able to log in using your existing username and password – it will be as though you’re logging in for the first time, so your account history will start from fresh. You can still access your old order information, but you’ll have to re-log in to the UK site to see it.

MAKING A RETURN
If you’re not totally happy with your pieces, simply log in to your account on the site you placed the order on, and click Request a Return. Remember, if you placed your order on the UK site before our international sites launched, you’ll need to log back in to your account on the UK site to process a return.