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Personal Shopping FAQs

How does Personal Shopping work?

Start off by filling in the form to tell us about your style and what you're looking for - we'll be in touch to confirm your appointment over the phone. On arrival your Personal Shopper will have personalised options in your size waiting in a private dressing suite. Your shopper will be on hand throughout your appointment to give styling tips and insider trend advice.

Where can I get an appointment?

We offer Personal Shopping in many of our stores worldwide. Use the appointment request form to find your nearest store offering Personal Shopping.

How much does it cost?

Personal Shopping is a complimentary service. Simply fill in the form to book your free appointment.

Do I have to buy anything?

No, it's a complimentary service with no obligation to buy.

Can I set a budget?

Yes. On confirmation of your appointment just tell us your maximum budget so your Personal Shopper is aware ahead of your appointment.

How long does it take?

However long you need. Depending on the type of appointment you book, choose anything from a two-hour wardrobe overhaul to a 30-minute session.

What experience do the Personal Shoppers have?

Our shoppers are all trained stylists with a range of expereince in the fashion industry. Whether it's record label stylist Jo or blogger Monikh, we guarantee you'll be in safe hands.

Which Personal Shopper will I get?

We'll match you to a Shopper based on your personal style - so expect guidance from someone with a similar taste and aesthetic.