20% Student Discount - Get Your Code
This site ships to the United Kingdom

Terms & Conditions

Terms & Conditions

Welcome to the TOPSHOP.COM terms and conditions, which apply to all items ordered from TOPSHOP.COM. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy regarding personal information provided by you.

We may change these terms and conditions from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that order. 

Before placing an order, if you have any queries relating to these terms and conditions, please contact our Customer Services team (customer.service@topshop.com)

 

Your Delivery

UK DELIVERY OPTIONS

 

We offer two delivery options for UK customers: (1) Standard Delivery and (2) Tracked and Faster Delivery. Charges apply to both options.

For further information, including the costs and estimated delivery times, please see the Delivery section of our FAQs.

Alternatively, you can collect your items from one of our stores in the UK (excluding stores in department stores).  For further details, please see the Collect From Store section of our FAQs. If you choose this option, we will keep your order in store for 10 calendar days after it has arrived. If the order is not collected within the 10 days, we will assume it is unwanted, cancel the order and issue a refund to your original payment method.

If you have any questions concerning delivery of your order, please contact our Customer Services department.

 

 

OTHER INFORMATION 
Please note, no changes can be made to the delivery address after the order has been placed.

UK Bank holidays are not classified as delivery days, please allow an extra working day for deliveries over UK Bank Holidays detailed below: 

 

• 30th March 2018 - Good Friday
• 2nd April 2018 - Easter Monday
• 7th May 2018 - Early May Bank Holiday
• 28th May 2018 - Spring Bank Holiday
• 27th August 2018 - Summer Bank Holiday
• 25th December 2018 - Christmas Day 
• 26th December 2018 - Boxing Day

Please allow an extra working day for deliveries over International Bank Holidays.

 

You can now order products on our website and collect them from a Topshop or Outfit store, along with other convenient Topman pick-up locations, instead of having them sent to your home.



This service is available at mainland UK and Northern Irish stores but excludes the Republic of Ireland as well as some areas of the Highlands.


HOW IT WORKS

1. Choose your store
Use the store finder within the checkout to find your nearest participating store. We now have two Collect From Store delivery options: Standard Delivery: Free or Express Delivery: £3.00.

Collect From Store Standard Delivery: FREE
If you select this option, we will aim to deliver your order between 3 and 7 days from the date you placed it.  However, sometimes during sale periods or other busy periods deliveries might take longer.  Your estimated delivery date will be indicated on the Store Finder page within the checkout.

Collect From Store Express Delivery: £3.00
Order by 9pm (weekdays) or 5pm (Sunday) for next working day delivery.



2. We'll email you
We'll send you an email when your order is ready to collect. After you have received it, you can collect your order at any time during the day, according to the store opening hours. For details, please see our store finder.



3. Collect from store
Come into store to collect your order, bringing your confirmation email and the card that you paid with. If you have paid by Paypal please bring the card that links to your Paypal account. We will keep your order in store for ten calendar days after it has arrived. If the order is not collected within the 10 days, we will assume it is unwanted, cancel the order and issue a refund to your original payment method.



4. Returns
We have the same returns policy for Collect From Store as in-store returns. You can return your order within 1 month of receipt. Please note this date begins on the date that we send you an order dispatch.



Products can be returned either to a Topshop store, or to Topshop.com by post or Collect +. Products can’t be returned to Topman or Outfit collection points.

We offer two delivery options for international customers outside the United Kingdom: (1) Standard Delivery and (2) Tracked and Faster Delivery. Charges apply to both options.

 

For further information, including the costs and estimated delivery times, please see Do you provide international delivery? in the Delivery section of our FAQs.


Please note that we do not deliver to BFPO addresses.


If you have any questions concerning delivery of your order, please contact our Customer Services Team.

Track Your Order

If you have selected Standard delivery go to www.hermes-europe.co.uk and use the tracking number and delivery postcode provided in your despatch email. Please allow 36 hours from receipt of the email before tracking your order.

 

Standard delivery orders to most areas of Mainland UK should arrive within four working days.  Exceptions to this are deliveries to AB and DD postcodes, Highlands and Islands and Northern Ireland.  Deliveries to these areas will take up to seven working days to arrive.

 

HAVING TROUBLE TRACKING YOUR ORDER?

We will check your order status and give you an update. Please contact us using our online feedback form with the date your order was placed, your reference number for each order, your full name, billing address and phone number.

 

Please allow six working days before querying your UK order, or eight working days before querying your Northern Ireland, AB postcodes, Highlands and Islands orders.

 

You can call Customer Care between 9am and 9pm (GMT/BST) on week days (excluding UK bank holidays) and between 9am and 6pm (GMT/BST) at the weekend:

 

UK customers: 0344 984 0264 (calls charged at national rate)

 

Republic of Ireland customers: +44 870 606 9666 (calls charged at your standard international rate)

 

 

If you have selected a specific delivery day log on to http://www.myyodel.co.uk and use the tracking number provided in your despatch email or click the link in your despatch email. Please allow 24 hrs from receipt of the email before tracking your order. Our couriers will send you a text message to re-confirm the delivery day you selected. Please note that your order can arrive at any time between 7am and 9pm on your Nominated Delivery Day, however, they can deliver later in the evening during busier periods. If you haven't got your tracking number, please contact Customer Services by clicking here.

 

HAVING TROUBLE TRACKING YOUR ORDER?

We will check your order status and give you an update. Please contact us using our online feedback form with the date your order was placed, your reference number for each order, your full name, billing address and phone number.

 

You can call Customer Care between 9am and 9pm (GMT/BST) on week days (excluding UK bank holidays) and between 9am and 6pm (GMT/BST) at the weekend:

 

UK customers: 0344 984 0264 (calls charged at national rate)

 

Republic of Ireland customers: +44 870 606 9666 (calls charged at your standard international rate)

 

In order to track your order with us, you will need to have your tracking number with you. This can be located on your despatch confirmation email.

 

If your tracking number begins with RML, unfortunately, we are unable to track these parcels at present.

 

Most parcels will reach their destination within 2 weeks, however, some destinations may require additional time allowed for parcels to arrive.

 

If your tracking number begins with 1550, please click here to track your parcel.

 

If your tracking number begins with an E, please click here to track your parcel.

 

As most parcels will reach their destination within 2 weeks, we are unable to query your parcel before this time. If this time has passed and you have still not received your parcel please click here to contact Customer Services.

 

 

 

 

 

Price & Payment Options

Payment Options

 

We accept American Express, Visa, Visa Delta, Visa Electron, Maestro, MasterCard, Solo, Arcadia Group Store cards, PayPal, Alipay and China Unionpay.

If you have paid on your debit, credit or charge card you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.

Please see www.paypal.com for information on PayPal payments.

The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges. The delivery charges will depend on the delivery option that you choose and will be shown during the checkout process.  


FURTHER INFORMATION FOR OVERSEAS CUSTOMERS

We charge you for your order in Pounds Sterling. The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Please note that customers outside of the European Union will be liable for any import duty or other taxes, fees and charges that are applied by customs or other authorities in the country of receipt. If you are unsure about whether these duties, taxes and charges might apply to your order, you should contact your local tax or customs authorities.

 

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy.  (View the privacy policy).

ONLINE SHOPPING MADE SAFE

We are working together with Visa and MasterCard to offer you a safer shopping experience when using your credit card online. Please click here to find more information and how to register your card.

Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.


ONLINE PROTECTION BENEFITS
•        Shop online with added security and peace of mind.
•        Your personal password is linked to your card only, and not to your computer.
•        This security scheme will help to prevent unauthorised purchases.

HOW IT WORKS

When you reach the checkout process at Topshop.com (or any participating retailer) you will have the opportunity to register for either Verified by Visa or MasterCard SecureCode. Simply sign-up for the service following the online instructions that are linked directly to your card issuer, set up your new personal password once your card issuer has confirmed your identity, and continue shopping.

This is a one-off registration process, so you will be able to use the same password for all future purchases you make with participating retailers.

Alternatively you can contact your bank directly to register, or visit Verified by Visa or MasterCard SecureCode for more information.

Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.

Student Discount

1.       All students with a valid student ID are entitled to receive a 10% discount at www.topshop.com 

2.       To redeem the Discount online, you must login through the Student Beans or Unidays verification platforms.
3.       The Discount is only valid online for Student Beans members and Unidays members.
4.       Discount cannot be exchanged for cash and is non-transferable. Discount cannot be used in conjunction with any other offer or promotion. Discount cannot be used to purchase gift cards or for paying store card accounts.
5.       Returned items will be refunded at the discounted price paid. This does not affect your statutory rights.
6.       Topshop reserves the right to refuse any student ID that it deems to be invalid or fraudulent.
7.       Topshop reserves the right to (i) cancel this offer at any time; (ii) refuse to allow any individual to participate in this offer; and (iii) amend these terms and conditions.
8.       These terms and conditions shall be governed by and construed in accordance with English law and the English courts shall have exclusive jurisdiction in the event of a dispute.
9.       Promoter: Top Shop/Top Man Limited trading as Topshop. Company No. 02317752. Registered office: Colegrave House, 70 Berners Street, London W1T 3NL.

Returns

We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt, in the case of returns by post, and 28 days of receipt, in the case of returns to store (excluding department stores). To return an item by post, use the freepost returns label included within your order. See Returns by post (all countries) for details. Refunds will be credited to your original method of payment. Orders paid for using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first. Any remaining balance will be paid back to the other payment method originally used.

In the interests of hygiene we do not offer refunds on underwear or swimwear if the hygiene seal has been removed, or pierced jewellery or cosmetic products if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact and with the despatch note you received enclosed.

Please note: Not all items can be returned to store.  All items that are part of our concession brand collections can only be returned by post. These items are clearly marked on your despatch note with an ‘**’ at the end of the product description. Orders purchased using Buy Now Pay Later (Klarna) can only be returned to the website.

 

In addition the following items can only be returned by post:

-Unique, Emerge & Designer collections
-All concessions and DCK
-Dress Up & Limited Edition dresses

You also have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order. Please see RIGHT TO CANCEL (EU CUSTOMERS) for details.

Your statutory rights are not affected by our returns policy.

 
BRIDAL DRESS RETURNS

 

IMPORTANT

Please take care when trying the garment on.


Garments will only be fully refunded if they are returned in the same condition as received, along with the hanger and suit carrier provided.
It is important to avoid make-up transfer marks and remove all jewellery to prevent possible snagging. Unfasten all buttons or zips in order to step into the garment, avoid pulling garments over your head and take care when handling delicate fabrics to prevent any damage.

If you would like to arrange collection for your bridal dress return please contact Customer Care on 0344 984 0264.
Collections can be requested up to 4 days in advance. Call before 8pm for next day collection Monday to Friday. For more information regarding bridal dress returns please see our help pages.

 

 

We guarantee to refund any item purchased on our website that you are not completely happy with when you return it to us in a saleable condition by post within 14 days of receipt. International purchases can only be returned by post. You are required to return unwanted orders at your own cost. Our stores outside of the UK and Republic of Ireland currently do not offer refunds or exchanges on any items purchased online. We are sorry for any inconvenience this may cause you.

Refunds will be credited to your original method of payment. Orders paid for using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first. Any remaining balance will be paid back to the other payment method originally used. In the interests of hygiene we do not offer refunds on underwear or swimwear if the hygiene seal has been removed, or pierced jewellery or cosmetic products if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact and with the despatch note you received enclosed.

If you are a customer in the European Union you have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order.  Please see RIGHT TO CANCEL (EU CUSTOMERS) for details.



For your convenience, customers in the UK and Republic of Ireland can go to their nearest store to return an item, excluding those in department stores. Please ensure that you take your despatch note with you as your proof of purchase. You will also require the card that was used to purchase the order online. If you are not the cardholder for the order, they will need to be present at the time of return to store to accept the refund back onto their credit/debit card.

International customers - Please note: unfortunately we currently do not offer refunds or exchanges on items bought on our website to stores outside of the UK and Republic of Ireland. We are sorry for any inconvenience this may cause you

 

Republic of Ireland customers - Please note: refunds in-store for items bought on-line will be paid in Euros by applying Arcadia's current commercial exchange rate to the sterling price for the item on your despatch note.

 

International customers - Please note: unfortunately we currently do not offer refunds or exchanges on items bought on our website to stores outside of the UK and Republic of Ireland. We are sorry for any inconvenience this may cause you.    

You can return an item by post within 14 days of receipt. Customers in the UK will receive a freepost returns label with their order.  International customers will not receive a freepost returns label and are required to return unwanted orders at their own cost.

Please see How do I return an item by post? in the Returns section of our FAQs for information on how to make a return by post.

Please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund has been processed.

The refund will be processed once your goods are received into our warehouse. Please note that it may take up to 5 working days for the refund to show in your account. Each item returned is refunded separately, and will show on your statement as a refund / credit from TOPSHOP.COM. Refunds will be credited to your original method of payment. Orders paid for using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first. Any remaining balance will be paid back to the other payment method originally used. If your card expires before we process your refund please contact our Customer Services Team with your order number, postcode and new card details.

If you have any questions, please contact our Customer Services Team.

 

RETURNING GOODS BOUGHT AS SPECIAL OFFERS

If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.

For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.

 

RETURNING GOODS WHICH ARE OF UNSATISFACTORY QUALITY OR UNFIT FOR PURPOSE

Customers in the UK can return these items to us using the freepost returns label enclosed with their order or download a freepost returns label here. Alternatively you can return them to our UK stores or EIRE stores (excluding those in department stores).  Refunds will be credited to your original method of payment.

International customers can only return these items by post.

For further information on how to return items by post please see How do I return an item by post? in the Returns section of our FAQs.

In addition to our returns policy, if you are a customer in the European Union you have the right to cancel your contract with us within 14 calendar days from the day after the date you received your order. This right does not apply to the following items: (1) items that have been sealed for hygiene reasons (e.g make-up, underwear, swimwear or pierced jewellery) if the seal has been broken; (2) CDs and DVDs if the seal has been broken; and (3) items that have been made to the customer’s specification or that are personalised. You will be responsible for the cost of returning a cancelled order to us.

To exercise your right to cancel follow the steps below:

1. Print off the cancellation form provided in the “Information About your Right to Cancel” document in your order confirmation email and include it with the items when you return them. You can also access a copy of the Cancellation Form here. Alternatively, write to us by email (customer.service@topshop.com) or include a letter with the items when you return them. Please state that you wish to cancel your contract and include your full name, address and order number.  

2. Return the items to us by post at your own cost and no later than 14 calendar days after the day that you sent us the Cancellation Form or other written notice of your cancellation. Please download a returns label here and once completed, affix it to the parcel and take it to your local posting office.  

We will refund to you the price paid for the items and (unless you did not pay for delivery) the delivery charges that you paid up to a maximum amount of the cost of our Standard Delivery option. You will be refunded to your original method of payment within 14 calendar days of our receipt of the cancelled items or, if earlier, within 14 days from the day we receive proof of return from you. Orders paid for using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first. Any remaining balance will be paid back to the other payment method originally used. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.



Product Information

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

Topshop does not allow its cosmetic products to be tested on animals, either during the production process or in the finished state.



Any items ordered remain our property until we receive full payment.



Purchase of Products

When you place an order on our website we shall email you an order confirmation email. Our acceptance of your order does not take place until despatch of the order, at which point the contract for the purchase of goods will be made and you will be charged.

Once you have checked out and you have received your order confirmation email you will not be able to make any changes to your order so please make sure that everything is correct before clicking the ‘CONFRIM & PAY’ button.

Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:

    * The product ordered being unavailable from stock

    * Our inability to obtain authorisation of payment

    * The identification of an error within the product information, including price or promotion

    * If we suspect any fraudulent activity

If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time. We will take all necessary measures to keep the details of your order and payment secure..

Prices are subject to change without notice. These changes will not affect orders that have already been despatched. Prices are inclusive of VAT (where applicable).

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

We continually update our website. From time to time our stores may run special local promotions (which may not be available on our website) or we may offer special discounts online that are not available in stores. Additionally, some website promotions may not be available to customers in particular jurisdictions.



Privacy Policy Statement

We are committed to maintaining your privacy.  For details about what information about you that we collect and how we use it, please see our Privacy Policy.

WEEE Compliance

UK Waste Electrical and Electronic Equipment (WEEE) Regulations (SI 2006 No. 3289)

 

So that you can get your old electrical products recycled, Arcadia have contributed toward the development of recycling collection points (known as ‘Designated Collection Facilities) throughout the UK through our membership of the Distributor Take Back Scheme (DTS).

 

UK households dispose of over 1.2 million tonnes of electrical and electronic waste every year. This is the equivalent of 150,000 double decker buses and would be enough to fill the new Wembley Stadium 6 times over. Much of the UK's electronic waste ends up in landfill sites, where toxins put communities at risk.

 

To remind you to recycle, all new electrical products are marked with a crossed out wheeled bin symbol.



WEEE


Not all council sites are suitable to collect all types of waste electrical goods. To find out your nearest participating site and for advice on all aspects of recycling at home, please visit www.recycle-more.co.uk

Please remember to have your postcode to hand.

 

General

 

For further details regarding the use of data supplied by you, please see our Privacy Statement. We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

 

All rights, including copyright, in this website are owned by or licensed to the Arcadia Group. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.

 

We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

 

Certain (hypertext) links in this site will lead to websites which are hosted by our partners. When you activate any of these you will leave the website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

 

These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.

 

Times quoted in these terms and conditions are Greenwich Mean Time or British Summer Time (as applicable).

 

Please note that Topshop facilitates the sale of certain products on Topshop.com as agent for its concession brands. Please click here for a list of concession brands. By making an order on this site you enter into a contract with the relevant concession brand itself rather than with Topshop.

 

These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.

 

Copyright © Topshop 

 

This website is owned and operated by and the contract for any items ordered is with:

 

Top Shop/Top Man Limited trading as Topshop. Registered in England

Company No. 2317752

Registered address:

Colegrave House,

70 Berners Street,

London W1T 3NL

 

VAT No: GB169 0943 36

customer.service@topshop.com


Customer Service Telephone Number: 

UK customers: 0344 984 0264 (calls charged at local rate)

EIRE customers: +44 870 606 9666 (calls charged at your standard international rate)

Denmark, France, Germany, Italy, Netherlands, Spain and Sweden: 0800 5344 6666 (toll free)

European and International customers: +44 870 606 9666

US customers: 1866 853 8559 (toll free)

Australian customers: 1800 734 767 (toll free)

New Zealand customers: 0800 441 334 (toll free)

 

The Consumer Information Obligations (CIO)

Topshop is committed to reducing the impacts of its packaging on the environment. Our aim is to reduce our production of packaging waste, maximise recycling and reduce disposal to landfill as far as reasonably possible.

 

We take our environmental responsibilities very seriously and aim to continually reduce the impacts of our waste on the environment. We are a registered business under the UK’s Packaging Regulations and contribute toward the recycling of packaging waste arising in the UK.

 

Where possible, we will encourage our customers to recycle their own waste. For further information on how you can help to recycle more and where you can recycle your waste, please visit www.recyclenow.com

PROMOTIONS

 

HIGH SUMMER VOUCHER TERMS AND CONDITIONS 

 

  1. The voucher entitles you to receive the percentage stated off on any TOPSHOP TOPMAN jeans at selected TOPSHOP TOPMAN stores: 
  • OXFORD CIRCUS, 214 Oxford Street, Oxford Circus, West End, Greater London LONDON (OXFORD CIRCUS) W1W 8LG 
  • WHITE CITY, 2039-2041, Westfield, White City, Greater London LONDON (WHITE CITY) W12 7GE 
  • KNIGHTSBRIDGE, 70 Brompton Road, Knightsbridge, Greater London LONDON (KNIGHTSBRIDGE) SW3 1ER  
  • STRAND, 60/64 The Strand, Strand, Greater London LONDON (STRAND) WC2N 5LR 
  • MARBLE ARCH, 536-540 Oxford Street, West End, Greater London LONDON (MARBLE ARCH) W1C 1LS 
  • CHEAPSIDE, Unit Msu1, 1 New Change, City Of London, Greater London LONDON (CITY) EC2V 6AH 
  • STRATFORD WESTFIELD, Su 2016, 223-224 The Arcade, Westfield Stratford City, Stratford, Greater London STRATFORD (WESTFIELD) E20 1EQ  

  

  1. Present this voucher at the till to redeem. 
  2. Does not include sale or concession items 
  3. Valid from 00:00 (BST) 17/08/2018 until 23:59 (BST) 24/08/2018 
  4. This voucher can only be used by the recipient and is not transferable 
  5. Voucher must be shown at the cashier upon redemption and cannot be used in conjunction with any other offer or promotion and cannot be exchanged for cash.  
  6. Voucher cannot be used for the purchase of gift cards, gift vouchers or for paying store card accounts. Normal refund policy applies.  
  7. TOPSHOP TOPMAN reserves the right to withdraw this offer at any time. Forged vouchers will not be accepted.  
  8. Promoter: Top Shop/Top Man Limited trading as Topshop and/or Topman registered no. 2317752. Registered office: Colegrave House, 70 Berners Street, London, W1T 3NL. 

 

Store staff please use till codes below to process this voucher: 

TM: Promotional Voucher 37 

TS: Promotional Voucher 35 

 

FRINGE FESTIVAL COMPETITION T&CS 

TOPSHOP TOPMAN Promotion Terms and Conditions 

 

  1. These are the terms and conditions for the TOPSHOP TOPMAN Edinburgh Fringe Festival Instagram Competition (the “Promotion”). 
  2. The Promotion will run at Edinburgh Princes Street store (the “Store(s)).  
  3. The Promotion starts at 09.30 (GMT) on 03/08/2018 and ends at 23.59 (GMT) on 27/08/2018 (the “Promotion Dates”), or sooner in the event that the Promotional Quota (as defined below) is exhausted.   
  4. To enter photograph and share photo at Fringe wall instore at Edinburgh Princes Street using bespoke hashtag on Instagram tagging: @Topshop @Topman #LoveFringe 
  5. TOPSHOP TOPMAN will choose favourite photo on Instagram, winners will be announced once a week. Winners will win £100 shopping spree and will be contacted on Instagram. 
  6. Number of winners: 4 
  7. Prize: £100 TOPSHOP TOPMAN gift card.  
  8. Average Retail Value of Prize: £100 
  9. The Promotion is open to residents of UK only. Unless otherwise set out in the Promotion Rules, entrants must be 16 years of age or older. If you are under 18 or the age of majority in your country of residence you must obtain consent from your parent/guardian to enter the Promotion. By entering into the Promotion you confirm that you have this consent.  
  10. All entries must be received by the closing date or they will not be counted. If the method of entry requires any action on any social media channel, you must be registered on the social media channel in order to enter the Promotion. If the Promotion is running in-store, the Promotion will only be open during store opening hours. 
  11. The number of winners and the basis upon which they shall be chosen is set out in the Promotion Rules. The winner(s) will be notified by phone, email or private message on social media (as applicable depending upon the entry method) within a maximum of 7 days of being chosen. The Sponsor’s decision will be final and no correspondence will be entered into. 
  12. If your entry to the Promotion is a creative work (including but not limited to a photograph, quote, poem, drawing, slogan or design) (“Entry”), any Entry must be your own work and must not have been published elsewhere or have won a prize in any other similar promotion. It is your responsibility to ensure that any Entry submitted does not infringe the intellectual property rights or other rights of any third party or any laws. You warrant that the entry you submit is your own work and that you own the intellectual property rights in it. You will retain the rights of ownership in your Entry. However, in consideration of Sponsor providing the Promotion, you will grant Sponsor a worldwide, irrevocable, perpetual, royalty free, fully transferable license to publish, reproduce, distribute, display, perform, adapt and feature your Entry in any of Sponsor’s publications, websites, promotional activities and any other materials. Sponsor shall have the right to retain a copy of your Entry and is not obligated to return any such Entry to you.  
  13. The prize is non-transferable, non-refundable and non-negotiable. There is no cash alternative.  
  14. Failure of the winner to timely sign, notarize and return any required affidavit and release, or failure of the winner to claim his or her prize within 7 days by return phone call, email or private social media message (depending on the method of notification) or failure to comply with any term or condition of these Official Rules, will result in disqualification, the forfeiture of his or her interest in the prize, and the award of the prize to a substitute drawing winner to be selected using the same method as the original winner was chosen from all remaining eligible entries received at the closing date.  
  15. You must not post violent, nude, partially nude, discriminatory, unlawful, infringing, hateful, pornographic, sexually suggestive or other inappropriate (at Sponsor’s sole discretion) pictures on any social media channel or website. Sponsor may, but has no obligation to, remove pictures that Sponsor determines in its sole discretion violates these Official Rules.  
  16. Entries are limited to one per person. Late, illegible, incomplete, deface or corrupt entries will not be accepted. No responsibility can be accepted for lost entries, entries not submitted or not received due to a technical default. Entries must not be sent through agencies or third parties. In the event of a dispute in connection with the identity of the individual who submitted an online entry, the entry will be deemed to have bene submitted by the authorized account holder of the email account identified on the entry form. The authorized account holder is deemed to be the natural person who is assigned to an email address by an Internet access provider, service provider, or other online organization that is responsible for assigning email addresses for the domain associated with the submitted email address. 
  17. TOPSHOP TOPMAN reserves the right to (i) cancel this Promotion, (ii) cancel or refuse any individual's participation in the Promotion, and (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to entrants and potential entrants). These terms and conditions shall be governed by English law and subject to the exclusive jurisdiction of the English courts. 
  18. Promoter: Top Shop / Top Man Limited trading as Topshop and/or Topman.  Registered company no. 2317752.  Registered office: Colegrave House, 70 Berners Street, London, W1T 3NL. 

 

Gift with Purchase Promotion 

TOPSHOP TOPMAN Promotion Terms and Conditions - TEMPLATE 

  1. These are the terms and conditions for the TOPSHOP TOPMAN Sunglasses gift with purchase promotion (the “Promotion”). 
  1. The Promotion will run at the following locations: 
  1. OXFORD CIRCUS214 Oxford Street, Oxford Circus, West End, Greater London LONDON (OXFORD CIRCUS) W1W 8LG 
  1. WHITE CITY2039-2041, Westfield, White City, Greater London LONDON (WHITE CITY) W12 7GE 
  1. KNIGHTSBRIDGE70 Brompton Road, Knightsbridge, Greater London LONDON (KNIGHTSBRIDGE) SW3 1ER  
  1. STRAND60/64 The Strand, Strand, Greater London LONDON (STRAND) WC2N 5LR 
  1. MARBLE ARCH536-540 Oxford Street, West End, Greater London LONDON (MARBLE ARCH) W1C 1LS 
  1. CHEAPSIDEUnit Msu1, 1 New Change, City Of London, Greater London LONDON (CITY) EC2V 6AH 
  1. STRATFORD WESTFIELDSu 2016, 223-224 The Arcade, Westfield Stratford City, Stratford, Greater London STRATFORD (WESTFIELD) E20 1EQ 

(the “Stores”).   

 

  1. The Promotion starts at 00:00 (GMT) on 26/07/2018 and ends at 23:59 (GMT) on 02/08/2018 (the “Promotion Dates”), or sooner in the event that the Promotional Quota (as defined below) is exhausted.   
  1. The first 1,749 people (the “Promotional Quota”) to spend £30.00 or more in a single transaction on TOPSHOP / TOPMAN merchandise only (the “Transaction”) at the Store(s) during the Promotion Dates and to mention the Promotion to a member of staff at the till-points will receive a free pair of TOPSHOP/TOPMAN sunglasses (the “Gift”) on presentation of proof of purchase. In-store concessions are EXCLUDED from this promotion. 
  1. There is a limit of one Gift per customer during the Promotion Dates. Style of Gift may vary. The Gift is non-transferable, non-refundable and non-negotiable. There is no cash alternative.  The Promotion may not be used in conjunction with any other promotion, discount or offer (except for Student discounts).  TOPSHOP TOPMAN reserves the right to substitute the Gift with an equivalent item of its choosing. 
  1. TOPSHOP TOPMAN reserves the right to (i) cancel this Promotion, (ii) cancel or refuse any individual's participation in the Promotion, and (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to entrants and potential entrants). These terms and conditions shall be governed by English law and subject to the exclusive jurisdiction of the English courts. 
  1. Promoter:  

Top Shop / Top Man Limited trading as Topshop and/or Topman.  Registered company no. 2317752.  

Registered office: Colegrave House, 70 Berners Street, London, W1T 3NL. 

 

Prize Draws and Competitions


1. For the purposes of these terms and conditions, prize draws and competitions shall together be referred to as “ Promotion(s)”. By entering the Promotion you agree to these terms and conditions.

 

2. The Promotion is open to residents of the UK aged 16 or over (unless otherwise stated in the Promotion Rules) except for employees of the Arcadia Group, their families, agencies or anyone else associated with the Promotion. If you are under the age of 18, you must obtain consent from your parent/guardian to enter the Promotion. By entering into the Promotion you confirm that you have this consent.

 

3. Please see the Promotion Rules for details on how to enter, the opening date and the closing date. If a promotion Entries must not be sent in through agents or third parties. Late, incomplete, illegible or defaced entries will not be accepted. If the method of entry requires any action on any social media channel, you must be registered on the social media channel in order to enter the Promotion. If the Promotion is running in-store, the Promotion will only be open during store opening hours.

 

4. The number of winners and the basis upon which they shall be chosen is set out in the Promotion Rules. The winner(s) will be notified by phone, email or private message on social media (as applicable depending upon the entry method) within a maximum of 7 days of being chosen. The Promoter’s decision will be final and no correspondence will be entered into.

 

5. The number of prizes and the details of the prize(s) is set out in the Promotion Rules.

 

6. If the prize includes travel the following shall apply (unless stated otherwise in the Promotion Rules):

a. All travel shall be economy class. All flights shall depart from a London airport of the Promoter’s choice. Travel to and from the airport will not be included in the prize.

b. All hotels shall be 4* and all rooms shall be twin rooms on a bed & breakfast basis.

c. The winner(s) (and any travel companion(s)) may be required to provide appropriate government issued photo identification (such as a valid passport) at the time of travel, and are solely responsible for determining and obtaining all necessary travel documents and complying with all other travel requirements. No changes will be made to travel itinerary or other travel details once any portion of travel arrangements have been made, except at the Promoter’s sole discretion. The Promoter is not responsible for changes in schedule or for any expenses incurred as a consequence of flight cancellation/delay.

d. The winner must bring a credit card for settlement of incidentals not included in the prize and the winner shall be responsible for all expenses not specified in the Promotion Rules.

e. If the winner is under 18 years of age, the winner must be accompanied by a responsible adult for the duration of the prize. In these circumstances, the accompanying adult will be responsible for all expenses not specified in the Promotion Rules.

 

7. If the prize includes a gift card then gift card terms and conditions apply.

 

8. If your entry to the Promotion is a creative work (including but not limited to a photograph, quote, poem, drawing, slogan or design) (“ Entry”) then:

a. you will retain the rights of ownership in your Entry. However, in consideration of the Promoter providing the Promotion, you will grant the Promoter a worldwide, irrevocable, royalty-free licence to use your Entry in any of the Promoter’s publications, websites, promotional activities and any other materials, for 50 years from the closing date of the Promotion. To the maximum extent permitted by law, you hereby agree to waive all, and agree not to assert any, of your moral rights (or similar rights) wherever in the world arising which relate to your Entry. All material submitted becomes the sole property of the Promoter and will not be returned.

b. All Entries must be your own work and must not have been published elsewhere or have won a prize in any other similar promotion. It is your responsibility to ensure that any Entry does not infringe the intellectual property rights or other rights of any third party or any laws. You warrant that the Entry is your own work and that you own the intellectual property rights in it.

 

9. You must not post violent, nude, partially nude, discriminatory, unlawful, infringing, hateful, pornographic, sexually suggestive or other inappropriate (at Promoter’s sole discretion) pictures on any social media platform or website. Promoter may, but has no obligation to, remove pictures that Promoter determines in its sole discretion violates these Terms and Conditions.

 

10. Unless otherwise stated in the Promotion Rules, the prize must be claimed within 7 days of the winner being notified. If the winner fails to claim their prize within this time period then the Promoter reserves the right to award the prize to an alternative winner.

 

11. The prize is non-transferable, non-refundable and non-negotiable. There is no cash alternative. The Promoter reserves the right to substitute the prize (or any part thereof) for one of its choosing which has a value the same or greater than the original prize in the event of circumstances outside of its control.

 

12. By entering this Promotion, and consenting at the point of entry, you agree that your details, including but not limited to your email address, may be used to keep you informed about the Promoter’s promotions, products and news and will be used in accordance with the Promoter’s privacy policy. The Promoter complies with the standard procedures laid down in the Data Protection Act 1998 (and any amendment or re-enactment thereof) to ensure that the personal information you give us is kept secure and processed fairly and lawfully. The Promoter will not share your information with third parties for their marketing purposes unless you have given permission for the Promoter to do so. For further details please see the Promoter’s privacy policy available on its website.

 

13. By entering the Promotion the winner(s) agrees to participate in such promotional activity as the Promoter may require.

 

14. In no circumstances is a Promotion in any way sponsored, endorsed, administered by or associated with Twitter, Facebook, Instagram, Pinterest or any other social media channel.

 

15. The first name, surname and county of the winner(s) will be available for 28 days after the closing date and can be requested by sending a stamped addressed envelope to the Promoter at the address below and using the name of the Promotion as set out in the Promotion Rules as a reference.

 

16. The Promoter reserves the right to (i) cancel this Promotion, (ii) cancel or refuse any individual’s entry, and (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to entrants and potential entrants). These terms and conditions shall be governed by English law and the English courts shall have exclusive jurisdiction in the event of a dispute.

 

17. Promoter: Arcadia Group Limited. Registered company no. 237511. Registered office: Colegrave House, 70 Berners Street, London W1T 3NL.

 

 

Hotshop Bounceback Voucher Terms and Conditions


1.The Hotshop Bounceback voucher you’ve received entitles you to receive £15 off in one transaction on the Topshop or Topman website.

 

2. Redeem online be entering the voucher code at the checkout. This Voucher is not redeemable in store.

 

3. Valid until 17 June 2018

 

4. This voucher can only be used by the recipient and is not transferable. Voucher cannot be shared without our express permission.

 

5. Voucher cannot be used in conjunction with any other offer or promotion and cannot be exchanged for cash.

 

6. Voucher can only be used on transactions that exceed the value of the voucher, excluding the cost of delivery.

 

7. Voucher cannot be used for the purchase of gift cards, gift vouchers or for paying store card accounts. Normal refund policy applies.

 

8. Topshop and Topman reserve the right to withdraw this offer at any time. Forged vouchers will not be accepted.

 

9. Promoter: TOPSHOP: Top Shop / Top Man Limited trading as Topshop. Company No. 02317752. TOPMAN: Top Shop / Top Man Limited trading as Topman. Company No. 02317752 Registered office: Colegrave House, 70 Berners Street, London, W1T 3NL.

 

 

 

Research Feedback Prize Draw Terms & Conditions


1. By providing feedback ("Feedback") with your name and email address you will be entered into the free prize draw (the "Prize Draw") and agree to these terms and conditions.

 

2. This Prize Draw is open to residents of the British Isles aged 16 or over, except for employees of the Arcadia Group, their families, agencies or anyone else associated with this Prize Draw.

 

3. The Prize Draw is run by the following Arcadia brands: Miss Selfridge, Wallis, Evans, Topshop, Topman, Dorothy Perkins, Burton, Outfit (the "Brands").

4. To enter you must register online at www.topshop.com/feedback provide us with your details and complete the Feedback.

 

5. This Prize Draw opens at 00:00 (GMT) on the first day of each calendar month and closes at 23:59 (GMT) on the last day of each calendar month. Only one entry per person per month.

 

6. There will be one winner (the “Winner”) selected each calendar month from all of the entrants in that calendar month across all of the Brands. The Winner will be drawn by an independent person at eDigitalResearch (our third party agent) on the first Monday of the calendar month following entry. The Winner will be notified by email within 14 days of the draw in the relevant month. Arcadia's decision will be final and no correspondence will be entered into. There will only be one winner every calendar month across all Brands.

 

7. One prize will be won each calendar month. The Prize will be the Winner ‘s choice of one of the following items (the "Prize"):

a. a new Apple iPad (9” model) or Samsung Galaxy tablet (8” or 10.5” model); or
b. a £250 Arcadia Gift Card; or
c. a £250 cheque (or €335 cheque).

and the Prize will be posted to the Winner within 28 days of notification from the Winner of the prize that they wish to receive.

 

8. If any Winner fails to claim their Prize within 14 days of being notified, Arcadia reserves the right to award the Prize to an alternative winner.

 

9. The Prize is non-transferable, non-refundable and non-negotiable. There are no cash alternatives. Arcadia reserves the right to substitute the Prize for one of its choosing which has a value the same or greater than the original Prize in the event of circumstances outside of its control.

 

10. By entering the Prize Draw the winner agrees to participate in such promotional activity and material as Arcadia may require.

 

11. Arcadia does not accept responsibility for network, computer, hardware or software failures of any kind, which may restrict or delay the sending or receipt of your entry. Entries must not be sent in through agents or third parties.

 

12. By entering this Prize Draw, you agree that your details including your email address may be used to keep you informed about promotions, products and news of each Brand. Arcadia complies with the standard procedures laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully. We will not share your information with any third parties for Marketing purposes. Arcadia will pass your details onto eDigitalResearch, our third party agent, who will use the information purely for the purposes of the draw. eDigitalResearch will not use your details for their marketing purposes and will not pass your information on to any third parties for marketing purposes. By entering the Prize Draw you consent to us using your information as set out above and in accordance with our Privacy Policy. For further details please see our online Privacy Policy.

 

13. The Winner’s first name, surname and county will be available for one month after the draw by sending a Stamped Addressed Envelope to: "Project Connect Free Prize Draw", at the address below.

 

14. Arcadia reserves the right to (i) cancel this promotion, (ii) cancel or refuse any individual's entry and (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to entrants and potential entrants).

 

15. These terms and conditions shall be governed by English law and the English Courts shall have exclusive jurisdiction to hear any disputes.

 

16. Promoter: Arcadia Group Limited. Registered company no. 237511. Registered office: Colegrave House, 70 Berners Street, London W1T 3NL.

#YesTopshop Terms and Conditions
 
By responding #YesTopshop you agree to the following:
 
1. You grant Top Shop / Top Man Limited trading as Topshop (“Topshop”) a royalty free, perpetual, worldwide licence to use your social media handle and your social media photograph(s) and in relation to which you have responded #YesTopshop (the “Photos”) on Topshop.com, in Topshop stores (both bricks and mortar and online including but not limited to solus stores, franchise stores, wholesale stores and store-in-store concepts) and/or on any of Topshop’s platforms or Topshop’s wholesale or franchise partner platforms (including but not limited to Instagram, Facebook and Twitter), for Topshop’s and/or its wholesale and/or franchise partners marketing and/or in their advertising.

2. Topshop may use, reproduce, distribute, combine with other materials, alter and/or edit your Photos in any manner in its sole discretion, with no obligation to you whatsoever.

3. You hereby represent and warrant that (i) you own all rights in and to your Photos, (ii) you have permission from any person(s) appearing in your Photos to grant the rights herein, (iii) you are 18 years or older, and (iv) Topshop’s use of your Instagram handle and/or Photos will not violate the rights of any third party or any law.

4. You hereby waive any moral rights in the Photos to which you are now or may be at any future time entitled under Chapter IV of Part I of the Copyright Designs and Patents Act 1988 or any similar provisions of law in any jurisdiction.

5. You hereby release and discharge Topshop from all and any obligation to pay you for any use of your Photos and any of the intellectual property rights contained therein in connection with the uses described above.

6. You hereby release, discharge and agree to hold Topshop and any person acting on Topshop’s behalf harmless from all claims, demands, and liabilities whatsoever in connection with use of the Photos as described above.