This site ships to the United Kingdom
  • FREE WORLDWIDE DELIVERY ON ALL ORDERS LIMITED TIME ONLY

Terms & Conditions

Terms & Conditions

Welcome to the TOPSHOP.COM website terms and conditions. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy Statement regarding personal information provided by you.

Before placing an order, if you have any queries relating to these terms and conditions, please contact our Customer Services team.


We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.

Once your order has been confirmed, we will not be able to make any changes. 

 

Your Delivery

UK DELIVERY OPTIONS

We currently offer two delivery options: Standard Delivery and Nominated Day Delivery. 

STANDARD DELIVERY

We aim to deliver all mainland UK standard orders in four working days. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery within five working days, please contact our Customer Services department.

 

Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive. We aim to deliver standard orders within seven working days. During busy periods, please allow up to ten working days.

 

We aim to deliver all mainland UK standard orders in the timescales shown in the below table. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery within five working days, please contact our Customer Services department.

 

WHEN WAS YOUR ORDER PLACED? MAINLAND UK STANDARD DELIVERY DAY
Between 12pm Fri and 12pm Mon Fri
Between 12pm Mon and 12pm Tues Mon
Between 12pm Tues and 12pm Wed Tues
Between 12pm Wed and 12pm Thurs Wed
Between 12pm Thurs and 12pm Fri

Thur



NOMINATED DAY DELIVERY

If you have placed an order for nominated day delivery this will be delivered by our partner courier company Yodel.


We aim to deliver all main land UK nominated day orders on the day you specify. Next working day delivery is available for orders placed before 7pm Monday - Friday, or before 2pm on Sunday (GMT).


Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive and will not arrive on your nominated day. Deliveries to BT and AB postcodes will arrive the next working day after the Nominated Day. Highlands and Islands deliveries will arrive within 7 working days after the date nominated at the checkout.

If you decide to have your parcel delivered to an alternative address, we may be able to change it provided the new address is within the same local area as the original address, although this service is not guaranteed.


If you select a nominated day delivery and include your mobile telephone number at the checkout, you will be notified on the day of delivery via a text message that your parcel will be delivered that day. You will also receive an email.

If you are not in when the courier initially tries to deliver your parcel and they cannot find a safe location to leave the package, they will leave a card explaining that there was an unsuccessful attempt to deliver the parcel. The courier will leave a mobile phone number on the card so that you can arrange another delivery attempt, or arrange to collect your parcel from your local Yodel depot. To use this option, contact Yodel via its online tracking system or automated call system. Details of both can be found on Yodel’s website http://www.yodel.co.uk. You are required to give Yodel at least 24 hours advance warning if using this facility, so that your parcel can be readied for collection.  Opening times of your local Yodel service centre can be found on the delivery card that the courier will leave after an unsuccessful delivery attempt.

Please note that for security reasons, you will need to present two forms of identification when collecting your parcel, one of each of the following:
1. Photographic (e.g. passport, driving licence)
2. Utility bill or similar, including name and address.

 

UK DELIVERY TIMES AND COSTS

Destination Standard Delivery(Order before noon GMT) Cost Nominated Day Delivery Cost
United Kingdom
(excluding Channel Islands & BFPO addresses)
up to 4 working days £4 Delivery on selected day or next working day when ordered before 8pm Monday - Friday, or before 2pm on Sunday (GMT). £6 Mon – Fri

£7.50 Sat
Northern Ireland and AB Postcodes up to 7 working days £4 The next working day after the Nominated Day £6 Mon – Fri

£7.50 Sat
Highlands and Islands up to 7 working days £4 Up to 7 working days after the Nomidated Day
£6 Mon – Fri

£7.50 Sat

 

OTHER INFORMATION

A signature is requested on delivery for both standard and nominated day deliveries. If you are not in when our couriers first try to deliver and they cannot find a safe location to leave the package, they will leave a card, take your order back and then attempt to delivery two more times on the following working days. Please follow the instructions on the card left by the courier to arrange redelivery.

 

We are unable to change your delivery address once an order has been despatched.

 

Please allow an extra working day for deliveries over UK Bank Holidays detailed below:

  • 18th April 2014 - Good Friday
  • 21st April 2014 - Easter Monday
  • 5th May 2014 - Early May Bank Holiday
  • 26th May 2014 - Spring Bank Holiday
  • 25th August 2014 - Summer Bank Holiday
  • 25th December 2014 - Christmas Day
  • 26th December 2014 - Boxing Day
Please allow an extra working day for deliveries over International Bank Holidays.

 

You can now order products on our website and collect them from a Topshop or Outfit store, along with other convenient Topman pick-up locations, instead of having them sent to your home.



This service is available at mainland UK stores but excludes Northern Ireland, the Republic of Ireland as well as some areas of the Highlands.

HOW IT WORKS

1. Choose your store
Use the store finder within the checkout to find your nearest participating store. We now have two Collect From Store delivery options: Standard Delivery: Free or Express Delivery: £3:00.

Collect From Store Standard Delivery: FREE
If you select this option, we will aim to deliver your order between 3 and 7 days from the date you placed it.  However, sometimes during sale periods or other busy periods deliveries might take longer.  Your estimated delivery date will be indicated on the Store Finder page within the checkout.

Collect From Store Express Delivery: £3:00
Order by 7pm (weekdays) or 2pm (Sunday) for next working day delivery.



2. We'll email you
We'll send you an email when your order is ready to collect. After you have received it, you can collect your order at any time during the day, according to the store opening hours. For details, please see our store finder.



3. Collect from store
Come into store to collect your order, bringing your confirmation email and the card that you paid with. If you have paid by Paypal please bring the card that links to your Paypal account. We will keep your order in store for ten calendar days after it has arrived. If the order is not collected within the 10 days, we will assume it is unwanted, cancel the order and issue a refund to your original payment method.



4. Returns
We have the same returns policy for Collect From Store as in-store returns. You can return your order within 1 month of receipt. Please note this date begins on the date that we send you an order dispatch.



Products can be returned either to a Topshop store, or to Topshop.com by post or Collect +. Products can’t be returned to Topman or Outfit collection points.

INTERNATIONAL DELIVERY OPTIONS

We currently offer two delivery options: Standard delivery and Tracked and Faster delivery. 

Please note, all orders are shipped from the UK. Customers will be responsible for paying any applicable import duties and taxes. Charges may vary based on the contents of the order. Customers are advised to contact their local customs office for further information on current import regulations.

 

STANDARD DELIVERY

We aim to deliver orders placed before 12pm within 5 - 13 working days following the date your order has been placed. 

 

TRACKED AND FASTER DELIVERY

We aim to deliver Tracked and Faster orders within 3 - 8 working days following the date your order has been placed.

 

CHOOSE YOUR COUNTRY: 

  •  
  • Albania

    Standard Delivery
    Up to 8 Working Days
    Order by 1pm (CET)
    £6.00

    Tracked and Faster
    Up to 6 Working Days
    Order by 1pm (CET)
    £25.00
  • Anguilla

    Standard Delivery
    Up to 8 Working Days
    Order by 8am (AST)
    £10.50

    Tracked and Faster
    Up to 5 Working Days
    Order by 8am (AST)
    £30.00
  • Argentina

    Standard Delivery
    Up to 8 Working Days
    Order by 9am (ART)
    £10.50

    Tracked and Faster
    Up to 5 Working Days
    Order by 9am (ART)
    £25.00
  • Armenia

    Standard Delivery
    Up to 10 Working Days
    Order by 4pm (AMT)
    £6.00

    Tracked and Faster
    Up to 8 Working Days
    Order by 4pm (AMT)
    £30.00
  • Australia

    Standard Delivery
    Up to 9 Working Days
    Order by 11pm (EDT)
    £9.00

    Tracked and Faster
    Up to 5 Working Days
    Order by 11pm (EDT)
    £20.00
  • Azerbaijan

    Standard Delivery
    Up to 10 Working Days
    Order by 4pm (AZT)
    £10.50

    Tracked and Faster
    Up to 8 Working Days
    Order by 4pm (AZT)
    £22.00
  • Bahamas

    Standard Delivery
    Up to 8 Working Days
    Order by 7am (EST)
    £10.50

    Tracked and Faster
    Up to 4 Working Days
    Order by 7am (EST)
    £40.00
  • Bangladesh

    Standard Delivery
    Up to 9 Working Days
    Order by 6pm (BST)
    £10.50

    Tracked and Faster
    Up to 7 Working Days
    Order by 6pm (BST)
    £20.00
  • Barbados

    Standard Delivery
    Up to 8 Working Days
    Order by 8am (AST)
    £10.50

    Tracked and Faster
    Up to 4 Working Days
    Order by 8am (AST)
    £30.00
  • Bermuda

    Standard Delivery
    Up to 8 Working Days
    Order by 8am (AST)
    £10.50

    Tracked and Faster
    Up to 5 Working Days
    Order by 8am (AST)
    £30.00
  • Bolivia, Plurinational State of

    Standard Delivery
    Up to 11 Working Days
    Order by 8am (BOT)
    £10.50

    Tracked and Faster
    Up to 8 Working Days
    Order by 8am (BOT)
    £25.00
  • Bosnia and Herzegovina

    Standard Delivery
    Up to 7 Working Days
    Order by 1pm (CET)
    £6.00

    Tracked and Faster
    Up to 6 Working Days
    Order by 1pm (CET)
    £22.00
  • Brunei Darussalam

    Standard Delivery
    Up to 10 Working Days
    Order by 8pm (BNT)
    £10.50

    Tracked and Faster
    Up to 4 Working Days
    Order by 8pm (BNT)
    £18.00
  • Bulgaria

    Standard Delivery
    Up to 9 Working Days
    Order by 2pm (EET)
    £6.00

    Tracked and Faster
    Up to 7 Working Days
    Order by 2pm (EET)
    £25.00
  • Cambodia

    Standard Delivery
    Up to 8 Working Days
    Order by 7pm (ICT)
    £10.50

    Tracked and Faster
    Up to 5 Working Days
    Order by 7pm (ICT)
    £25.00
  • Canada

    Standard Delivery
    Up to 8 Working Days
    Order by 7am (EST)
    £7.50

    Tracked and Faster
    Up to 4 Working Days
    Order by 7am (EST)
    £20.00
  • Cayman Islands

    Standard Delivery
    Up to 8 Working Days
    Order by 7am (EST)
    £10.50

    Tracked and Faster
    Up to 4 Working Days
    Order by 7am (EST)
    £30.00
  • Central African Republic

    Standard Delivery
    Up to 10 Working Days
    Order by 1pm (WAT)
    £10.50

    Tracked and Faster
    Up to 6 Working Days
    Order by 1pm (WAT)
    £30.00
  • China

    Standard Delivery
    Up to 9 Working Days
    Order by 8pm (CST)
    £10.50

    Tracked and Faster
    Up to 6 Working Days
    Order by 8pm (CST)
    £20.00
  • Colombia

    Standard Delivery
    Up to 11 Working Days
    Order by 7am (COT)
    £10.50

    Tracked and Faster
    Up to 5 Working Days
    Order by 7am (COT)
    £25.00
  • Cook Islands

    Standard Delivery
    Up to 8 Working Days
    Order by 2am (CKT)
    £10.50

    Tracked and Faster
    Up to 7 Working Days
    Order by 2am (CKT)
    £35.00
  • Czech Republic

    Standard Delivery
    Up to 7 Working Days
    Order by 1pm (CET)
    £6.00

    Tracked and Faster
    Up to 5 Working Days
    Order by 1pm (CET)
    £10.00
  • Denmark

    Standard Delivery
    Up to 6 Working Days
    Order by 1pm (CET)
    £5.00

    Tracked and Faster
    Up to 4 Working Days
    Order by 1pm (CET)
    £12.00
  • Djibouti

    Standard Delivery
    Up to 9 Working Days
    Order by 3pm (EAT)
    £10.50

    Tracked and Faster
    Up to 7 Working Days
    Order by 3pm (EAT)
    £30.00
  • Eritrea

    Standard Delivery
    Up to 9 Working Days
    Order by 3pm (EAT)
    £10.50

    Tracked and Faster
    Up to 8 Working Days
    Order by 3pm (EAT)
    £30.00
  • Falkland Islands (Malvinas)

    Standard Delivery
    Up to 8 Working Days
    Order by 9am (FKST)
    £10.50

  • Faroe Islands

    Standard Delivery
    Up to 7 Working Days
    Order by 12pm (WET)
    £6.00

    Tracked and Faster
    Up to 5 Working Days
    Order by 12pm (WET)
    £25.00
  • French Guiana

    Standard Delivery
    Up to 8 Working Days
    Order by 9am (GFT)
    £10.50

    Tracked and Faster
    Up to 3 Working Days
    Order by 9am (GFT)
    £30.00
  • Gambia

    Standard Delivery
    Up to 12 Working Days
    Order by 12pm (GMT)
    £10.50

    Tracked and Faster
    Up to 8 Working Days
    Order by 12pm (GMT)
    £30.00
  • Greenland

    Standard Delivery
    Up to 6 Working Days
    Order by 9am (WGT)
    £10.50
  • Guadeloupe

    Standard Delivery
    Up to 8 Working Days
    Order by 8am (ECT)
    £10.50

    Tracked and Faster
    Up to 3 Working Days
    Order by 8am (ECT)
    £30.00
  • Guernsey

    Channel Islands Standard Delivery
    Up to 5 Working Days
    Order by 12pm (GMT)
    £5.95
  • Guyana

    Standard Delivery
    Up to 8 Working Days
    Order by 8am (GYT)
    £10.50

    Tracked and Faster
    Up to 6 Working Days
    Order by 8am (GYT)
    £40.00
  • Hong Kong S.A.R. of China

    Standard Delivery
    Up to 8 Working Days
    Order by 8pm (HKT)
    £10.50

    Tracked and Faster
    Up to 4 Working Days
    Order by 8pm (HKT)
    £20.00
  • Hungary

    Standard Delivery
    Up to 8 Working Days
    Order by 1pm (CET)
    £6.00

    Tracked and Faster
    Up to 6 Working Days
    Order by 1pm (CET)
    £14.00
  • Ireland

    Standard Delivery
    Up to 5 Working Days
    Order by 12pm (GMT)
    £4.00

    Tracked and Faster
    Up to 3 Working Days
    Order by 12pm (GMT)
    £10.00
  • Jamaica

    Standard Delivery
    Up to 8 Working Days
    Order by 7am (EST)
    £10.50

    Tracked and Faster
    Up to 5 Working Days
    Order by 7am (EST)
    £25.00
  • Jersey

    Channel Islands Standard Delivery
    Up to 5 Working Days
    Order by 12pm (GMT)
    £5.95
  • Kazakhstan

    Standard Delivery
    Up to 13 Working Days
    Order by 6pm (ALMT)
    £10.50

    Tracked and Faster
    Up to 7 Working Days
    Order by 6pm (ALMT)
    £22.00
  • Kenya

    Standard Delivery
    Up to 8 Working Days
    Order by 3pm (EAT)
    £10.50

    Tracked and Faster
    Up to  Working Days
    Order by 3pm (EAT)
    £20.00
  • Kiribati

    Standard Delivery
    Up to 8 Working Days
    Order by Midnight (GILT)
    £10.50

  • Korea, South

    Standard Delivery
    Up to 8 Working Days
    Order by 9pm (KST)
    £10.50

    Tracked and Faster
    Up to 5 Working Days
    Order by 9pm (KST)
    £20.00
  • Kyrgyzstan

    Standard Delivery
    Up to 13 Working Days
    Order by 6pm (KGT)
    £10.50

    Tracked and Faster
    Up to 8 Working Days
    Order by 6pm (KGT)
    £22.00
  • Latvia

    Standard Delivery
    Up to 9 Working Days
    Order by 2pm (EET)
    £6.00

    Tracked and Faster
    Up to 7 Working Days
    Order by 2pm (EET)
    £16.00
  • Lithuania

    Standard Delivery
    Up to 9 Working Days
    Order by 2pm (EET)
    £6.00

    Tracked and Faster
    Up to 7 Working Days
    Order by 2pm (EET)
    £16.00
  • Macao

    Standard Delivery
    Up to 8 Working Days
    Order by 8pm (CST)
    £10.50

    Tracked and Faster
    Up to 5 Working Days
    Order by 8pm (CST)
    £22.00
  • Madagascar

    Standard Delivery
    Up to 9 Working Days
    Order by 3pm (EAT)
    £10.50

    Tracked and Faster
    Up to 7 Working Days
    Order by 3pm (EAT)
    £30.00
  • Maldives

    Standard Delivery
    Up to 9 Working Days
    Order by 5pm (MVT)
    £10.50

    Tracked and Faster
    Up to 7 Working Days
    Order by 5pm (MVT)
    £35.00
  • Marshall Islands

    Standard Delivery
    Up to 8 Working Days
    Order by Midnight (MHT)
    £10.50
  • Mexico

    Standard Delivery
    Up to 8 Working Days
    Order by Midnight (CST)
    £10.50

    Tracked and Faster
    Up to 6 Working Days
    Order by Midnight (CST)
    £20.00
  • Moldova, Republic of

    Standard Delivery
    Up to 9 Working Days
    Order by 2pm (EET)
    £6.00

    Tracked and Faster
    Up to 6 Working Days
    Order by 2pm (EET)
    £35.00
  • Morocco

    Standard Delivery
    Up to 8 Working Days
    Order by 12pm (WET)
    £10.50

    Tracked and Faster
    Up to 4 Working Days
    Order by 12pm (WET)
    £25.00
  • Nepal

    Standard Delivery
    Up to 9 Working Days
    Order by 5.45pm (NPT)
    £10.50

    Tracked and Faster
    Up to 7 Working Days
    Order by 5.45pm (NPT)
    £22.00
  • New Caledonia

    Standard Delivery
    Up tp 8 Working Days
    Order by 11pm (NCT)
    £10.50

  • New Zealand

    Standard Delivery
    Up to 8 Working Days
    Order by Midnight (NZDT)
    £9.00

    Tracked and Faster
    Up to 5 Working Days
    Order by Midnight (NZDT)
    £20.00
  • Niger

    Standard Delivery
    Up to 8 Working Days
    Order by 1pm (WAT)
    £10.50

    Tracked and Faster
    Up to 54Working Days
    Order by 1pm (WAT)
    £30.00
  • Pakistan

    Standard Delivery
    Up to 8 Working Days
    Order by 5pm (PKT)
    £10.50

    Tracked and Faster
    Up to 5 Working Days
    Order by 5pm (PKT)
    £18.00
  • Panama

    Standard Delivery
    Up to 11 Working Days
    Order by 7am (EST)
    £10.50

    Tracked and Faster
    Up to 5 Working Days
    Order by 7am (EST)
    £25.00
  • Poland

    Standard Delivery
    Up to 8 Working Days
    Order by 1pm (CET)
    £6.00

    Tracked and Faster
    Up to 6 Working Days
    Order by 1pm (CET)
    £12.00
  • Puerto Rico

    Standard Delivery
    Up to 8 Working Days
    Order by 8am (AST)
    £10.50

    Tracked and Faster
    Up to 4 Working Days
    Order by 8am (AST)
    £25.00
  • Romania

    Standard Delivery
    Up to 9 Working Days
    Order by 2pm (EET)
    £6.00

    Tracked and Faster
    Up to 7 Working Days
    Order by 2pm (EET)
    £20.00
  • Samoa

    Standard Delivery
    Up to 8 Working Days
    Order by Midnight (WST)
    £10.50

  • Sao Tome and Principe

    Standard Delivery
    Up to 8 Working Days
    Order by 12pm (GMT)
    £10.50

  • Serbia

    Standard Delivery
    Up to 9 Working Days
    Order by 1pm (CET)
    £6.00

    Tracked and Faster
    Up to 7 Working Days
    Order by 1pm (CET)
    £22.00
  • Seychelles

    Standard Delivery
    Up to 7 Working Days
    Order by 8am (SCT)
    £10.50

    Tracked and Faster
    Up to 6 Working Days
    Order by 8am (SCT)
    £35.00
  • Solomon Islands

    Standard Delivery
    Up to 8 Working Days
    Order by 11pm (SBT)
    £10.50
  • South Africa

    Standard Delivery
    Up to 8 Working Days
    Order by 2pm (SAST)
    £10.50

    Tracked and Faster
    Up to 5 Working Days
    Order by 2pm (SAST)
    £18.00
  • South Georgia and the South Sandwich Islands

    Standard Delivery
    Up to 11 Working Days
    Order by 10am (SGT)
    £10.50

    Tracked and Faster
    Up to 7 Working Days
    Order by 10am (SGT)
    £25.00
  • Sri Lanka

    Standard Delivery
    Up to 8 Working Days
    Order by 5.30pm (IST)
    £10.50

    Tracked and Faster
    Up to 5 Working Days
    Order by 5.30pm (IST)
    £18.00
  • St Kitts & Nevis

    Standard Delivery
    Up to 8 Working Days
    Order by 8am (AST)
    £10.50

    Tracked and Faster
    Up to 7 Working Days
    Order by 8am (AST)
    £40.00
  • St Lucia

    Standard Delivery
    Up to 8 Working Days
    Order by 8am (AST)
    £10.50

    Tracked and Faster
    Up to 4 Working Days
    Order by 8am (AST)
    £30.00
  • St Pierre & Miquelon

    Standard Delivery
    Up to 8 Working Days
    Order by 9am (PMST)
    £10.50

  • St Vincent & the Grenadines

    Standard Delivery
    Up to 11 Working Days
    Order by 8am (AST)
    £10.50

    Tracked and Faster
    Up to 4 Working Days
    Order by 8am (AST)
    £30.00
  • Suriname

    Standard Delivery
    Up to 10 Working Days
    Order by 9am (SRT)
    £10.50

    Tracked and Faster
    Up to 7 Working Days
    Order by 9am (SRT)
    £40.00
  • Sweden

    Standard Delivery
    Up to 8 Working Days
    Order by 1pm (CET)
    £6.00

    Tracked and Faster
    Up to 6 Working Days
    Order by 1pm (CET)
    £14.00
  • Taiwan, Province of China

    Standard Delivery
    Up to 8 Working Days
    Order by 8pm (CST)
    £10.50

    Tracked and Faster
    Up to 4 Working Days
    Order by 8pm (CST)
    £20.00
  • Togo

    Standard Delivery
    Up to 9 Working Days
    Order by 12pm (GMT)
    £10.50

    Tracked and Faster
    Up to 5 Working Days
    Order by 12pm (GMT)
    £30.00
  • Tunisia

    Standard Delivery
    Up to 8 Working Days
    Order by 1pm (CET)
    £10.50

    Tracked and Faster
    Up to 5 Working Days
    Order by 1pm (CET)
    £30.00
  • Turkey

    Standard Delivery
    Up to 6 Working Days
    Order by 2pm (EET)
    £10.50

    Tracked and Faster
    Up to 4 Working Days
    Order by 2pm (EET)
    £20.00
  • Turkmenistan

    Standard Delivery
    Up to 11 Working Days
    Order by 5pm (TMT)
    £10.50

    Tracked and Faster
    Up to 8 Working Days
    Order by 5pm (TMT)
    £30.00
  • Tuvalu

    Standard Delivery
    Up to 8 Working Days
    Order by Midnight (TVT)
    £10.50
  • Uruguay

    Standard Delivery
    Up to 8 Working Days
    Order by 10am (UYST)
    £10.50

    Tracked and Faster
    Up to 5 Working Days
    Order by 10am (UYST)
    £25.00
  • Vanuatu

    Standard Delivery
    Up to 13 Working Days
    Order by 11pm (VUT)
    £10.50

    Tracked and Faster
    Up to 6 Working Days
    Order by 11pm (VUT)
    £40.00
  • Vietnam

    Standard Delivery
    Up to 10 Working Days
    Order by 7pm (ICT)
    £10.50

    Tracked and Faster
    Up to 5 Working Days
    Order by 7pm (ICT)
    £35.00
  • Virgin Islands, British

    Standard Delivery
    Up to 9 Working Day
    Order by 8am (AST)
    £10.50

    Tracked and Faster
    Up to 7 Working Days
    Order by 8am (AST)
    £30.00


OTHER INFORMATION

We are unable to change your delivery address once an order has been despatched.

 

Please allow an extra working day for deliveries over UK Bank Holidays detailed below:

 

  • 18th April 2014 - Good Friday
  • 21st April 2014 - Easter Monday
  • 5th May 2014 - Early May Bank Holiday
  • 26th May 2014 - Spring Bank Holiday
  • 25th August 2014 - Summer Bank Holiday
  • 25th December 2014 - Christmas Day
  • 26th December 2014 - Boxing Day

 

Please allow an extra working day for deliveries over International Bank Holidays.

 

HAVING TROUBLE TRACKING YOUR ORDER?

We will check your order status and give you an update. Please contact us using our online feedback form with the date your order was placed, your reference number for each order, your full name, billing address and phone number.

 

Please allow two weeks before querying your international order.

 

You can call Customer Care between 9am and 9pm (GMT/BST) on week days (excluding UK bank holidays) and between 9am and 6pm (GMT/BST) at the weekend:

 

Australian customers: 1800 734 767 (toll free)

 

New Zealand: 0800 441 334 (toll free)

 

European customers (Spain, Sweden, Netherlands, Denmark, Italy, Austria, Belgium, Norway and Switzerland): +44 800 53 44 6666 (toll free)

 

Greece: 00800 441 3152 (toll free)

 

Finland: +44 0844 984 0264 (calls charged at your standard international rate)


Monaco: +44 844 984 0264 (calls charged at your standard international rate)

 

For more information about International Delivery you can visit our 'help' section.

Topshop Free Delivery


1.    By taking advantage of the Free Standard Delivery offer (the “Offer”) you agree to these terms and conditions.

2.    The Promotion entitles residents in the UK, Ireland & Australia to free standard delivery on all orders of £50 or over made in a single transaction online at www.topshop.com. The free delivery promotion will be automatically applied at the checkout.

3.    International customers are entitled to free standard delivery on all orders of £100 or over made in a single transaction online at www.topshop.com. The free delivery promotion will be automatically applied at the checkout.

4.    The Promotion applies to the standard delivery service available for all countries to which Topshop currently delivers. See www.topshop.com for the full list of delivery destinations.


5.    Topshop reserves the right to (i) cancel this Promotion (ii) refuse to allow any individual to participate in the Promotion and (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers).



6.    These terms and conditions shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts in the event of a dispute.


Promoter: Top Shop Top Man trading as Topshop registered no. 1016191. Registered office: Colegrave House, 70 Berners Street, London, W1T 3NL.

Track Your Order

If you have selected Standard delivery go to www.hermes-europe.co.uk and use the tracking number and delivery postcode provided in your despatch email. Please allow 36 hours from receipt of the email before tracking your order.

 

Standard delivery orders to most areas of Mainland UK should arrive within four working days.  Exceptions to this are deliveries to AB and DD postcodes, Highlands and Islands and Northern Ireland.  Deliveries to these areas will take up to seven working days to arrive.

 

HAVING TROUBLE TRACKING YOUR ORDER?

We will check your order status and give you an update. Please contact us using our online feedback form with the date your order was placed, your reference number for each order, your full name, billing address and phone number.

 

Please allow six working days before querying your UK order, or eight working days before querying your Northern Ireland, AB postcodes, Highlands and Islands orders.

 

You can call Customer Care between 9am and 9pm (GMT/BST) on week days (excluding UK bank holidays) and between 9am and 6pm (GMT/BST) at the weekend:

 

UK customers: 0844 984 0264 (calls charged at national rate)

 

Republic of Ireland customers: +44 870 606 9666 (calls charged at your standard international rate)

 

 

If you have selected a specific delivery day log on to http://www.myyodel.co.uk and use the tracking number provided in your despatch email or click the link in your despatch email. Please allow 24 hrs from receipt of the email before tracking your order. Our couriers will send you a text message to re-confirm the delivery day you selected. Please note that your order can arrive at any time between 7am and 9pm on your Nominated Delivery Day, however, they can deliver later in the evening during busier periods. If you haven't got your tracking number, please contact Customer Services by clicking here.

 

HAVING TROUBLE TRACKING YOUR ORDER?

We will check your order status and give you an update. Please contact us using our online feedback form with the date your order was placed, your reference number for each order, your full name, billing address and phone number.

 

You can call Customer Care between 9am and 9pm (GMT/BST) on week days (excluding UK bank holidays) and between 9am and 6pm (GMT/BST) at the weekend:

 

UK customers: 0844 984 0264 (calls charged at national rate)

 

Republic of Ireland customers: +44 870 606 9666 (calls charged at your standard international rate)

 

In order to track your order with us, you will need to have your tracking number with you. This can be located on your despatch confirmation email.

 

If your tracking number begins with RML, unfortunately, we are unable to track these parcels at present.

 

Most parcels will reach their destination within 2 weeks, however, some destinations may require additional time allowed for parcels to arrive.

 

If your tracking number begins with 1550, please click here to track your parcel.

 

If your tracking number begins with an E, please click here to track your parcel.

 

As most parcels will reach their destination within 2 weeks, we are unable to query your parcel before this time. If this time has passed and you have still not received your parcel please click here to contact Customer Services.

 

 


 

 

Price & Payment Options

Payment Options

We accept American Express, Visa, Visa Delta, Visa Electron, Maestro, MasterCard, Solo, Arcadia Group Store cards and PayPal.

If you have paid on your debit, credit or charge card you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.

Please see www.paypal.com for information on PayPal payments.

The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges. Please note that the recipient of any products shipped outside the European Union may also have to pay import duty or other taxes, fees and charges applied by customs or other authorities in the country of receipt. If you are unsure about whether these charges might apply to your order, you should contact your local tax or customs authorities.

FURTHER INFORMATION FOR OVERSEAS CUSTOMERS

The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Customers outside the United Kingdom will also be liable for any customs/import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country, therefore you are advised to check the latest applicable local requirements in your country before placing an order.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy. (View the privacy policy).

ONLINE SHOPPING MADE SAFE
Topshop.com is working together with Visa and MasterCard to offer you a safer shopping experience when using your credit card online.

Verified by Visa and MasterCard SecureCode follow the same principles as Chip and Pin, by helping to protect your card against unauthorised use when you shop via the Internet.

If your bank or card issuer is already a part of this scheme, then you might have already noticed the Verified by Visa or MasterCard SecureCode page appear when you last made a purchase with a participating retailer on the Internet.

If your bank is yet to introduce this security measure then the following information will explain how it works and the added protection benefits of registering.

ONLINE PROTECTION BENEFITS
•        Shop online with added security and peace of mind.
•        Your personal password is linked to your card only, and not to your computer.
•        This security scheme will help to prevent unauthorised purchases.

HOW IT WORKS

When you reach the checkout process at Topshop.com (or any participating retailer) you will have the opportunity to register for either Verified by Visa or MasterCard SecureCode. Simply sign-up for the service following the online instructions that are linked directly to your card issuer, set up your new personal password once your card issuer has confirmed your identity, and continue shopping.

This is a one-off registration process, so you will be able to use the same password for all future purchases you make with participating retailers.

Alternatively you can contact your bank directly to register, or visit Verified by Visa or MasterCard SecureCode for more information.

Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.

Student Discount

STUDENT DISCOUNT ONLINE
NUS Cardholders, NUS Extra Cardholders and Irish Travel Cardholders receive 10% off Topshop product with a valid NUS, NUS Extra or Irish Travel card. To redeem the discount enter your student card number at the checkout. Discount is not available on giftcards or store card payments. Topshop reserve the right to terminate this discount without notice. Discount is only valid for NUS, NUS Extra and Irish Travel cardholders and is non transferable.

STUDENT DISCOUNT INSTORE

Students receive 10% off Topshop product with any valid student card. To redeem the discount please show a valid student card at the checkout. Discount is not available on giftcards or store card payments. Topshop reserve the right to terminate this discount without notice. Topshop reserve the right to not accept ID that they deem invalid or fraudulent.

Returns

All orders bought throughout December can be returned until the end of January, in store or online.

We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment.

In the interests of hygiene we do not offer refunds on pierced jewellery, or underwear or swimwear if the hygiene seal has been removed, or cosmetic products if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact.

Please note,  all items that are part of our concession brand collections can only be returned to our website. Stores will be unable to refund these items for you. These items are clearly marked on your dispatch note with an ‘**’ at the end of the product description.

A summary of the products that can only be returned online and not in store is below:
-Unique, Emerge & Designer collections
-All concessions and DCK
-Dress Up & Limited Edition dresses

We guarantee to refund any item purchased on TOPSHOP.COM that you are not completely happy with when you return it to us in a saleable condition within 14 days of receipt. International TOPSHOP.COM purchases can only be returned by post. You are required to return unwanted orders at your own cost. Topshop stores outside of the UK and Republic of Ireland currently do not offer refunds or exchanges on any TOPSHOP.COM purchases, without exception. We are sorry for any inconvenience this may cause you.

Refunds will be credited to your original method of payment. In the interests of hygiene we do not offer refunds on pierced jewellery, or underwear or swimwear if the hygiene seal has been removed, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact.

In addition to our returns policy, under the Distance Selling Regulations you can cancel your order at any time before the expiry of the period of seven working days beginning the day following receipt of your order (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products). In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost. If you cancel your order under the Distance Selling Regulations, we will refund the purchase price of the item(s) affected and the delivery charges. 

For your convenience, UK customers can go to your nearest store in the UK and Republic of Ireland customers can go to your nearest store in the Republic of Ireland, excluding those in department stores, with your returns. Please ensure that you take your despatch note with you as your proof of purchase. You will also require the card that was used to purchase the order online. If you are not the cardholder for the order, they will need to be present at the time of return to store to accept the refund back onto their credit/debit card.

Republic of Ireland customers - Please note: refunds in-store for items bought on-line will be paid in Euros by applying Arcadia's current commercial exchange rate to the sterling price for the item on your despatch note.

International customers - Please note: unfortunately we currently do not offer refunds or exchanges on items bought on TOPSHOP.COM to stores outside of the UK and Republic of Ireland without exception. We are sorry for any inconvenience this may cause you.

Alternatively, log in to your account and select 'Request a return' from the 'My Orders' section. Click the order number containing the items you want to return and follow the 'Create return' link next to the order number. Please select the items you wish to send back to us with a reason for each. Once you click the 'Create Return' button you will be given a unique Returns Authorisation Number. Write this number along with your name and address in the areas provided on the freepost returns label. Peel off the prepaid label that comes with delivery, stick it to the parcel and post it to us so that we receive it within 14 days of delivery. International customers will not receive a pre-paid label and are required to return unwanted orders at their own cost.

When returning any items using the freepost label, please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund has been processed.

If you would like to receive your refund more quickly, please take the items to be returned to your nearest store where the refund will be processed for you. Please click here to find your closest store.

You can log in to your account here.

UK Customers: Download a return label here.

Customers outside of the UK: Download a return label here.

Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. The Post Office will stamp this and supply a tracking reference number starting with the letters PA to prove the item(s) have been returned. Without this we cannot refund any money if we do not receive the returned items. International customers will not receive a prepaid label and are required to return unwanted orders at their own cost.

The refund will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refunds to show in your account. Each item returned is refunded separately, and will show on your statement as a refund / credit from TOPSHOP.COM. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team with your order number, postcode and new card details.

You can call Customer Care between 9am and 11pm (GMT/BST) on week days and between 9am and 6pm (GMT/BST) at the weekend (excluding UK bank holidays):

UK customers: 0844 984 0264 (calls charged at national rate)

Republic of Ireland customers: +44 870 606 9666 (calls charged at your standard international rate)

Australian customers: 1800 734 767 (toll free)

New Zealand: 0800 441 334 (toll free)

European customers (Sweden, Netherlands, Denmark, Italy, Austria, Belgium, Norway and Switzerland): 0800 53 44 6666 (toll free)

Greece: 00800 441 3152 (toll free)

Finland: +44 0844 984 0264 (calls charged at your standard international rate)

Monaco: +44 844 984 0264 (calls charged at your standard international rate)

All other international customers: Please email your query to us at customer.service@TOPSHOP.COM. Please include your reference number for each order, your full name, billing address and phone number in your email.

Note: Returns by post cannot be accepted without a valid Returns Authorisation Number. You will be unable to get a Returns Authorisation Code from the web if more than 14 days has passed since you received the items. If you experience any difficulties with the online returns process please contact us at customer.service@TOPSHOP.COM.

RETURNING GOODS BOUGHT AS SPECIAL OFFERS
If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.

For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.

RETURN GOODS WHICH ARE OF UNSATISFACTORY QUALITY OR UNFIT FOR PURPOSE
You can return these items to us using the returns label. Alternatively you can return them to our UK or Republic of Ireland stores (excluding those in department stores).

In addition to our returns policy, under the Distance Selling Regulations you can cancel your order at any time before the expiry of the period of seven working days beginning the day following receipt of your order (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products). In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost. If you cancel your order under the Distance Selling Regulations, we will refund the purchase price of the item(s) affected and the delivery charges.

STATUTORY RIGHTS
Your UK statutory rights are not affected by our returns policy.

Product Information

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

Prices are subject to change without notice. Prices are inclusive of VAT (where applicable).

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

We continually update our online store. From time to time our retail stores may run special local promotions (which may not be available on our web-site) or we may offer special discounts online that are not available in the retail stores. Some website promotions may not be available to customers in particular jurisdictions.

Topshop does not allow its cosmetic products to be tested on animals, either during the production process or in the finished state.

Purchase of Products

When you place an order on our website we shall email you an acknowledgement. Our acceptance of an order does not take place until dispatch of the order, at which point the purchase contract will be made and you will be charged.

Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button.

Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:

    * The product ordered being unavailable from stock
    * Our inability to obtain authorisation of payment
    * The identification of an error within the product information, including price or promotion

If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time.

We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations. If the item has been dispatched simply use the freepost returns label to return the goods to us for a full refund.

Privacy Policy Statement

References in this Privacy Policy Statement to "we", "us" and "Topshop" are to Top Shop/Top Man Limited (trading as Topshop). At Topshop we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our Website.

WHAT INFORMATION DO WE COLLECT?

We ask for your name, telephone number, home address, email address and age for competitions, prizedraws, or newsletters or personal shopper sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests.

WHAT THE DATA WILL BE USED FOR?
Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Topshop. If you have signed up to Personal Shopper services, we may also contact you by telephone as part of ur personalised service to you. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:

    * All email messages and email newsletters will contain information on how you can unsubscribe; or

    * Send an email to our customer services division on feedback@TOPSHOP.COM writing "unsubscribe" in the subject heading; or

    * Call our customer services division - see the "Contact Us" (contact us page) section; or

    * Write to us at: Customer Services, Arcadia Group Limited, Colegrave House, 70 Berners Street, London W1T 3NL

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.

Top Shop/Top Man Limited is a registered data controller under the Data Protection Act 1998 (the "Act"). We comply with the standards, procedures and requirements laid down in the Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.

WHAT INFORMATION DO WE SHARE WITH OTHERS?

We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Topshop. We may pass your information onto Arcadia Group (USA) Limited, which operates our US retail stores, which will treat the information in a manner consistent with this Privacy Policy Statement, such as to accept returns for products purchased through the Website. We will not pass your information on to any other Arcadia Group companies or other third parties for marketing purposes unless you have agreed for us to do so.

One of the purposes for which we may disclose your address and zip code details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. We may also disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

COOKIES
A Cookie is a small data file that is stored by your Web browser on your computer. We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalise your online experience. If you do not accept Cookies you will be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies.

LINKS TO THIRD-PARTIES SITES

In an attempt to provide you with increased value, we may from time to time include third party links on our Website. These linked sites have separate and independent privacy policies. We encourage you to review those policies when you visit those sites. This Privacy Policy Statement only covers our Website and does not cover any other website. We therefore have no responsibility or liability for the content and activities of these linked sites.

PRIVACY OF CHILDREN ON OUR WEBSITE
Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14.

SALE OF ASSETS

In the unlikely event that Topshop or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

WEEE Compliance

UK Waste Electrical and Electronic Equipment (WEEE) Regulations (SI 2006 No. 3289)

So that you can get your old electrical products recycled, Arcadia have contributed toward the development of recycling collection points (known as ‘Designated Collection Facilities) throughout the UK through our membership of the Distributor Take Back Scheme (DTS).

UK households dispose of over 1.2 million tonnes of electrical and electronic waste every year. This is the equivalent of 150,000 double decker buses and would be enough to fill the new Wembley Stadium 6 times over. Much of the UK's electronic waste ends up in landfill sites, where toxins put communities at risk.

To remind you to recycle, all new electrical products are marked with a crossed out wheeled bin symbol.

WEEE


Not all council sites are suitable to collect all types of waste electrical goods. To find out your nearest participating site and for advice on all aspects of recycling at home, please visit www.recycle-more.co.uk

Please remember to have your postcode to hand.

 

General

For further details regarding the use of data supplied by you, please see our Privacy Statement. We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

All rights, including copyright, in this website are owned by or licensed to the Arcadia Group. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of TOPSHOP.COM.

We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

Certain (hypertext) links in this site will lead to websites which are hosted by our partners. When you activate any of these you will leave the TOPSHOP.COM website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.

Times quoted in these terms and conditions are Greenwich Mean Time or British Summer Time (as applicable).

These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.

Copyright © TOPSHOP

This website is owned and operated by:

Top Shop/Top Man Limited trading as Topshop
Registered in England
Company No. 1016191

Registered address:
Colegrave House,
70 Berners Street,
London W1T 3NL

VAT No: GB169 0943 36