Delivery
Your delivery
In the event of Royal Mail strike action, all orders will be unaffected as we use private carriers, not Royal Mail, to deliver your orders.
We currently offer two delivery options: express delivery and standard delivery.
Express delivery: We aim to deliver all mainland UK express orders placed before 2:00pm (GMT) on the next working day. Express Delivery orders taken after 2:00pm GMT on Thursday and before midday on Sunday will be delivered by Monday.
Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive. We aim to deliver express orders placed before 2:00pm (GMT) within 2 working days to Northern Ireland and within 5 working days to the Highlands and Islands and AB postcodes.
Standard delivery: We aim to deliver all mainland UK standard orders in 2-4 working days from when order is placed. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery within 5 working days, please contact our Customer Services department.
Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive. We aim to deliver standard orders within 5-7 working days to Northern Ireland and 7 working days to the Highlands and Islands and AB postcodes. During busy periods, please allow up to 7 working days for delivery to Northern Ireland and 10 working days for delivery to the Highlands and Islands.
We currently only offer Standard delivery to European destinations: Austria, Belgium, Finland, Greece, Norway, Switzerland, Sweden, Spain, Netherlands, Italy, Germany, France, Denmark & Monaco. Unfortunately Express delivery is not available at this time.
Our couriers typically deliver Monday to Friday, 8am - 7pm. Please note Saturday and Sunday are not classed as working days.
| STANDARD DELIVERY TIMES | EXPRESS DELIVERY TIMES | STANDARD COSTS UNDER £100 | STANDARD COSTS OVER £100 | EXPRESS COSTS | |
|---|---|---|---|---|---|
| UNITED KINGDOM | 2-4 working days from when order is placed. |
Next working day when ordered before 2:00pm GMT. |
£4 delivery charge. | Free for all orders over £100. | £5 delivery charge. |
| NORTHERN IRELAND | 5-7 working days when ordered before noon. (12pm GMT) | 2 working days when ordered before 2:00pm GMT. | £4 delivery charge. | Free for all orders over £100. | £5 delivery charge. |
| HIGHLANDS AND ISLANDS | 7 working days when ordered before noon. (12pm GMT) | 5 working days when ordered before 2:00pm GMT. | £4 delivery charge. | Free for all orders over £100. | £5 delivery charge. |
| AUSTRALIA | 7 working days when ordered before noon. (12pm GMT) | Express delivery is not available. | £7.50 delivery charge. | £7.50 delivery charge. | Express delivery is not available. |
| EIRE | 5 working days when ordered before noon. (12pm GMT) | Express delivery is not available. | £5 delivery charge. | £5 delivery charge. | Express delivery is not available. |
| CHANNEL ISLANDS | Sorry, but currently we do not deliver to this address | Sorry, but currently we do not deliver to this address. | Sorry, but currently we do not deliver to this address | Sorry, but currently we do not deliver to this address. | Sorry, but currently we do not deliver to this address. |
| BFPO ADDRESSES | Sorry, but currently we do not deliver to this address | Sorry, but currently we do not deliver to this address. | Sorry, but currently we do not deliver to this address | Sorry, but currently we do not deliver to this address. | Sorry, but currently we do not deliver to this address |
| EUROPE | 5-7 working days when ordered before noon. (12pm GMT) | Express delivery not available. | £5 delivery charge. | £5 delivery charge. | Express delivery is not available. |
| NEW ZEALAND | 5-7 working days | Express delivery not available. | £7.50 delivery charge. | £7.50 delivery charge. | Express delivery is not available. |
Delivery Guide and Costs
Please note that any additional duty or customs charges applicable in the destination country are payable by the recipient.
UNITED KINGDOM
Standard: £4 delivery charge for all orders under £100
Standard delivery is free for all orders over £100
Express: £5 delivery charge for all orders
AUSTRALIA
Standard: £7.50 delivery charge for all orders
Express: Not available
NEW ZEALAND
Standard: £7.50 delivery charge for all orders
Express: Not available
CHANNEL ISLANDS & BFPO ADDRESSES
At this time we regret that we do not deliver to these addresses.
EUROPE (EIRE, FRANCE, GERMANY, SPAIN, SWEDEN, NETHERLANDS, DENMARK, ITALY AUSTRIA, BELGIUM, FINLAND, GREECE, NORWAY, SWITZERLAND & MONACO)
Standard: £5 delivery charge for all orders
Express: Not available
UK Delivery Times
Please note that delivery time for standard orders is currently 2-4 working days from when order is placed. If you would like to receive your order sooner, our Express Delivery service will get it to you the next working day. If you order before 2:00pm GMT. Express Delivery orders taken after 2:00pm GMT on Thursday and before midday on Sunday will be delivered by Monday.
We aim to deliver all mainland UK standard orders in the timescales shown in the below table. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery within five working days, please contact our Customer Services department.
Deliveries to the Northern Ireland and the Highlands and Islands will take longer to arrive. We aim to deliver within four working days to Northern Ireland and seven working days to the Highlands and Islands for all orders placed before 2:00pm GMT. During busy periods, please allow up to seven working days for delivery to Northern Ireland and 10 working days for delivery to the Highlands and Islands.
A signature is requested on delivery. If you are not in when our couriers first try to deliver and they cannot find a safe location to leave the package, they will leave a card, take your order back and then attempt to delivery 2 more times on the following working days. Please follow the instructions on the card left by the courier to arrange redelivery.
Delivery Time
| WHEN WAS YOUR ORDER PLACED? | MAINLAND UK STANDARD DELIVERY DAY |
MAINLAND UK EXPRESS DELIVERY DAY |
|---|---|---|
| After midday on Sunday and before 12pm Mon | Wed or Thurs | Tuesday |
| Between 12pm Mon and 12pm Tues | Thurs or Fri | Wednesday |
| Between 12pm Tues and 12pm Wed | Fri or Mon | Thursday |
| Between 12pm Wed and 12pm Thurs | Mon or Tues | Friday |
| Between 12pm Thurs and midday on Sunday |
Tues or Wed | By Monday |
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Please allow 5 working days before querying your order.
Exceptions
UK Bank Holidays (if applicable): please allow an extra working day for both standard and express deliveries.
Europe
We aim to deliver within 5-7 working days following the date your order is placed.
Australia and New Zealand Delivery Times
We aim to deliver within 8 working days following the date your order is placed.
Delivery Address
Please note, we are unable to change a residential delivery address to a business delivery address once the order has been despatched.
Track Your Order
For express deliveries within the UK:
Log on to www.hdnl.co.uk and use the tracking number provided in your despatch email or click the link in your despatch email. Please allow 24 hours from receipt of the email before tracking your order.
For standard deliveries within the UK:
Log on to www.hermes-europe.co.uk and use the tracking number and delivery postcode provided in your despatch email. Please allow 36 hours from receipt of the email before tracking your order.
For Overseas Deliveries:
Unfortunately we are unable to offer order tracking at this time.
Having trouble tracking your order? We will check your order status and give you an update.
Email us at feedback@TOPSHOP.COM with the date your order was placed, your reference number for each order, your full name, billing address and phone number. Please allow 5 working days before querying your order.
Alternatively, you can call Customer Services between 9am and 9pm on week days (excluding UK bank holidays) and between 9am and 5.30pm at the weekend:
UK customers: 0844 984 0264 (calls charged at national rate)
Republic of Ireland customers: +44 870 606 9666 (calls charged at national rate)
United States customers: 1866 853 8559 (toll free)
Australian customers: 1800 734 767 (toll free)
New Zealand: 0800 441 334 (toll free)
European customers (France, Germany, Spain, Sweden, Netherlands, Denmark, Italy, Austria, Belgium, Norway and Switzerland): 00800 5344 6666 (toll free)
Greece: 00800 441 3152 (toll free)
Finland: +44 844 984 0264 (calls charged at your standard international rate)
Monaco: +44 844 984 0264 (calls charged at your standard international rate)
