Delivery
Why was my parcel returned?
Your parcel is likely to be sent back for one of the following reasons:
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The parcel was refused.
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Our delivery partner was unable to access the address after several attempts.
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The delivery address was incomplete.
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The parcel was damaged in transit.
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The order was not collected from the pick-up point within the allocated timeframe of it being delivered.
Can you redeliver my order?
All returned orders will be refunded once they arrive at our warehouse. Please allow up to 10 calendar days for it to be delivered back to our warehouse and processed. We’ll send you an email once that’s done with the details about your refund - read more about how refunds work here.
If you’d still like the items, and they’re in stock, please place a new order. We recommend using a delivery address that's easily accessible for our delivery partners.
Topshop order returned
Want to know why your order has been returned? Find answers to your questions at Topshop Customer Care.