Please allow up to 10 calendar days for your return to reach our warehouse and be processed. You can check where your returned parcel is by using the tracking number that can be found in 'My Account' or in your return drop-off confirmation email. 

 

Once we’ve processed your return, you’ll receive an email with all the details about your refund. If you’ve returned multiple orders in one parcel, each order will be processed separately at different times. This means that a refund confirmation email will be sent for each order, not per parcel. 

 

It may take up to 10 working days for your refund to reach your account - this depends on your bank or payment provider.  

 

As Topshop.com is powered by ASOS, please note that any refunds for items purchased on the Topshop site will appear as a credit from 'ASOS.com' on your selected payment provider. For more information, please visit our Ts&Cs. 

 

Have you not received your order, and has it been sent back to us by our delivery partner? Find out why it might’ve happened here.