If you’re unable to drop off your return yourself, you can arrange a free Royal Mail collection service to pick up your parcel. Collections are printerless, which means our delivery partner will take care of the returns label when collecting your parcel.

All you need to do is book your return, pack it, and have it ready for collection. You can book a home collection service for your Topshop return via the Topshop ReBOUND platform here. Simply follow the instructions provided.

Collections can be booked up to 5 days in advance, and you’ll be given a 4-hour time slot for your chosen day (Monday - Saturday, excluding Sundays and Public holidays).  

Once your parcel is picked up, you’ll receive an email confirming the collection, along with a tracking number to follow your return’s journey. Your collection address must be easily accessible, and someone must be available to hand over the parcel.

Want to cancel your collection?

If you change your mind, you can contact the carrier using the details received in your confirmation email to request they cancel the collection. Alternatively, you can refuse the collection and let the carrier know you wish to keep your items.

All returns are subject to our Returns Policy.