Returns + Refunds
How can I return my items?
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Returns from the UK (including the Channel Islands) are free of charge. You have 28 days from the date your order was delivered or made available for collection to place your return and send it back to us.
Place your return through 'My Orders' under your account by selecting the items you want to return and providing the reasons in the comment box - your feedback helps us improve the shopping experience.
An estimated refund will be shown during the return process. Please note: this is just an estimate, and our Returns Policy still applies.
You’ll receive a QR code by email – you can also find a valid code in the 'My Returns' section of your account.
You can send your return back in the original box or bag - just remember to remove or cover the original delivery label. You can also send us any opened or used Topshop packaging that you’ve received with any recent orders.
Keep hold of your proof of postage in case you need to contact us. If you choose to return through another method, it's your responsibility to pay for your return. Our returns address is: ASOS DC2, GXO Logistics, Armthorpe, Doncaster, DN3 3FB, UK.
All returns are subject to our Returns Policy.
Disclaimer: our website contains links to websites owned and operated by third parties; these are provided solely for your convenience. We have no control over these sites and are not responsible for their content or availability.
Topshop Returns
Want to know how to return something? Find answers to your questions at Topshop Customer Care.